topic Re: Broadband change affects on mobile account in Mobile Broadband

Broadband change affects on mobile account

JayDavina — Mon, 20 Jun 2022 17:24:02 GMT

I have been a mobile customer with EE for a number of years, when moving into a shared flat i had to get 4G broadband with EE, now I will be moving the new tenant wants to take over the remaining 6months on the contract.

I currently can see both my mobile bill & broadband bill when I log into my account, if I change the name for the broadband to the new tenant will this affect

my phone account.

I was told they were completely separate as I stressed this was important when taking out the broadband contract as I’m only in the property for 12months & the contract is 18, does anyone know if it can be changed to the new tenant and they have their own log in details for the broadband separate from my mobile account?

Re: Broadband change affects on mobile account

Chris_B — Mon, 20 Jun 2022 20:08:19 GMT

@JayDavina It doesn’t work like that as you are the contract customer and you can not change ownership of a contract yourself. You’ll need to call customer services to request a change of ownership and the new tenant will have to pass a credit check and agree to take ownership of the contract. If that tenant is not with you when you call customer services you’ll be given a code you need to give this code to the new tenant so when they call EE customer services they can give this code so customer services.

Re: Broadband change affects on mobile account

JayDavina — Wed, 22 Jun 2022 08:07:36 GMT

Thanks Chris, Yes that part I am aware of, my concern is more if they take over the ownership of the broadband is that going to have an affect on my mobile contract as that I was told is completely separate..

Jay

Sent from my iPhone

Re: Broadband change affects on mobile account

James_B — Wed, 22 Jun 2022 11:48:28 GMT

Hi @JayDavina,

Welcome to the EE Community. 🙂

Don't worry, an account transfer can be completed for just the mobile broadband, leaving your mobile phone on your account.

James

Re: Broadband change affects on mobile account

XRaySpeX — Wed, 22 Jun 2022 11:46:38 GMT

Your 4GEE BB a/c is not a Home BB a/c. That's only for fixed BB over a landline or FTTP. The 4GEE router is on a mobile a/c.

Re: Broadband change affects on mobile account

JayDavina — Fri, 24 Jun 2022 20:52:36 GMT

Amazing thanks that’s helpful!

Regards,
Jay

Sent from my iPhone

Re: Broadband change affects on mobile account

JayDavina — Fri, 24 Jun 2022 20:54:36 GMT

Extremely helpful, thank you

Regards,
Jay

Sent from my iPhone