topic Re: App shows wrong info and upgrade didn’t happen in Mobile Broadband

App shows wrong info and upgrade didn’t happen

Fcc1837363 — Sat, 18 Jun 2022 19:56:20 GMT

On 16th May I upgraded to a data package and switched to The EE broadband powered by BT. Broadband happened but not the upgrade. Still on old tariff despite so long on the phone. What a waste of time. Now need to phone again.

Re: App shows wrong info and upgrade didn’t happen

Leanne_T — Sun, 19 Jun 2022 07:01:14 GMT

Morning @Fcc1837363

Thanks for coming here.

When you upgraded and changed the plan, did the team advise when the changes would take place?

Have you had a bill since you upgraded?

Leanne 🙂

Re: App shows wrong info and upgrade didn’t happen

Fcc1837363 — Sun, 19 Jun 2022 08:09:36 GMT

Yes I have had a bill and a new data allowance, which is still the old one. Changed May 16th so assumed next bill on 18th June would show changes.

Re: App shows wrong info and upgrade didn’t happen

Leanne_T — Sun, 19 Jun 2022 08:28:44 GMT

Thanks very much for the quick reply @Fcc1837363

Please give us a call on 150 or 0800 079 8586 and the team will help you get this looked into.

Let me know how you get on 🙂

Leanne.