topic Re: 5g ee router 2021 high ping in Mobile Broadband

5g ee router 2021 high ping

azzacourt20 — Mon, 13 Jun 2022 23:35:12 GMT

i have searched for hours for a fix to the fact i get higher ping to london than i do frankfurt when i live in the uk...

Re: 5g ee router 2021 high ping

James_B — Tue, 14 Jun 2022 07:28:04 GMT

Hi @azzacourt20,

Welcome to the EE Community. 🙂

It could be that the London server is handling more traffic than the one in Frankfurt.

Have you contacted the provider of the service you are using to see if they can help?

James

Re: 5g ee router 2021 high ping

azzacourt20 — Wed, 15 Jun 2022 05:35:30 GMT

Yeah but that’s not the issue unfortunately the service is a game called valorant, this only happens with the 5g router, other internet connections are fine, so it’s definitely an Issue on router/provider end.

Re: 5g ee router 2021 high ping

Christopher_G — Wed, 15 Jun 2022 08:53:38 GMT

Do you have problems with more than one game, @azzacourt20?

What impact does it have on the game? Are you able to play it at all?

Chris

Re: 5g ee router 2021 high ping

jamesmt — Wed, 15 Jun 2022 09:57:34 GMT

I'm having exactly the same issue in Leeds. Frankfurt and Stockholm have better ping than London, but recently the ping has gotten incredibly high. (Still lowest in Frankfurt though)

Re: 5g ee router 2021 high ping

azzacourt20 — Wed, 15 Jun 2022 14:35:01 GMT

Same issue for pretty much everything

Re: 5g ee router 2021 high ping

azzacourt20 — Wed, 15 Jun 2022 14:35:48 GMT

I really don’t understand it

Re: 5g ee router 2021 high ping

azzacourt20 — Wed, 15 Jun 2022 14:36:51 GMT

And the impact is pretty much unplayable as the network RTT jitter causes stutters.

Re: 5g ee router 2021 high ping

Leanne_T — Sat, 18 Jun 2022 06:21:01 GMT

Hi @azzacourt20

Thanks for coming here 🙂

Please give us a call on 0800 079 8586, and our technical support team will get this looked into for you.

Thanks.

Leanne.

Re: 5g ee router 2021 high ping

Longstaff55 — Sun, 19 Jun 2022 00:12:28 GMT

Did technical support fix this for you? i'm having the exact same issue

Re: 5g ee router 2021 high ping

Leanne_T — Sun, 19 Jun 2022 07:02:23 GMT

Morning @Longstaff55

Thanks for posting 🙂

If you give us a call on 0800 079 8586 our customer care team will get this looked into for you.

Leanne.

Re: 5g ee router 2021 high ping

azzacourt20 — Mon, 20 Jun 2022 13:08:02 GMT

currently on hold but i very much doubt ill get anywhere...

Re: 5g ee router 2021 high ping

cbysouth — Sun, 10 Jul 2022 15:30:01 GMT

I'm having the exact same issue, one of my friends have the same issue and he said it was something to with how EE are routing their broadband now.. So I think theyve screwed something up

Re: 5g ee router 2021 high ping

James_B — Mon, 11 Jul 2022 06:49:02 GMT

Hi @cbysouth,

Welcome to the EE Community. 🙂

Our Broadband Support Team will be happy to look into this issue if you get in touch.

Thanks

James

Re: 5g ee router 2021 high ping

Longstaff55 — Sat, 16 Jul 2022 15:20:42 GMT

I rang them and they said they don't know what ping or latency mean, they only deal with speed outbound and inbound lmao? so is there anyone that can actually resolve this, it's clearly an issue with EE routing, If i connect via a vpn the latency to london goes from 80 to 30.....

Re: 5g ee router 2021 high ping

Longstaff55 — Sat, 16 Jul 2022 15:39:54 GMT

Latency without vpnLatency with vpn

Re: 5g ee router 2021 high ping

Longstaff55 — Sat, 16 Jul 2022 18:17:07 GMT

just so everyone else is aware and doesnt waste there time with this issue, i spoke to one of the guys in level 2 techs, there aware of the issue as a few people have reported it but they won't do anything about it, it's to do with the larger EE routing.

Re: 5g ee router 2021 high ping

jamesmt — Wed, 20 Jul 2022 16:54:48 GMT

I had this exact issue in June for 2 weeks. Constantly reported that there was an issue with the network with EE telling me there wasn't. After a callback and me doing a week of speeds tests they admitted that there was an issue and fixed the problem.

Now one month later and after "essential maintenence" on the network yesterday it's back to incredibly high ping again.

Every time they do essential maintenence on the network it makes it worse. Incredible.

Re: 5g ee router 2021 high ping

pancake-01 — Fri, 19 Aug 2022 09:40:58 GMT

Wait so no fix as of right now? I’ve had the same issue for months 😞

Re: 5g ee router 2021 high ping

James_B — Fri, 19 Aug 2022 10:14:53 GMT

Hi @pancake-01,

Welcome to the EE Community. 🙂

Our technical support team will be happy to look into your issue if you get in touch.

James