topic 5GEE Router with unlimited data, speed and smart plug issues in Mobile Broadband

5GEE Router with unlimited data, speed and smart plug issues

sjukmidlands — Tue, 31 May 2022 20:23:53 GMT

I have just upgraded to the new 5GEE router, on the unlimited data plan.

The download and upload speeds are not what I can get on my 5G phone, even when right next to the router - highball strength isn't an issue.

Further, I can't get my smart plugs to work now. I do realise they need to be connected via the 2.4ghz WiFi and in the router settings I've changed it to just use that rather than both. I still cannot connect the plugs.

Re: 5GEE Router with unlimited data, speed and smart plug issues

sjukmidlands — Sun, 29 May 2022 18:31:59 GMT

I had the same issue too. I got 50mb maximum, logged into router, switched to use 5G network only, and then had no connection at all. Switched to use 4g only and now getting the 5g speeds I'd expect, similar to my 5g phone, several hundred mbps. Strange!

Re: 5GEE Router with unlimited data, speed and smart plug issues

sjukmidlands — Tue, 31 May 2022 21:35:43 GMT

*signal* strength isn't an issue, excuse the auto incorrection!

Re: 5GEE Router with unlimited data, speed and smart plug issues

James_B — Wed, 01 Jun 2022 07:29:09 GMT

Hi @sjukmidlands,

I'm sorry to hear you are seeing lower connection speeds on your router than your phone and struggling to connect some of your devices.

Please get in touch with Customer Care so our technical support team can help.

James