topic Re: How do I email as 'start conversation' is not working in Mobile Broadband

How do I email as 'start conversation' is not working

RosMitch — Thu, 26 May 2022 08:44:09 GMT

'Start conversation' is not working. I need to e mail as I am unable to phone. How is this done?

Re: How do I email as 'start conversation' is not working

Jon_K — Thu, 26 May 2022 10:24:47 GMT

Hi @RosMitch.

Welcome to the community.

Are you trying to access online chat?

Are you using the contact us page or your My EE App?

Jon

Re: How do I email as 'start conversation' is not working

XRaySpeX — Thu, 26 May 2022 14:18:19 GMT

You don't! EE provides no email contact.

Re: How do I email as 'start conversation' is not working

Albertab — Sun, 29 May 2022 11:13:25 GMT

Iam currently in the US and have lost my phone. The 'start conversation' button does not appear to be working. How do I contact you and is it possible to turn on location services remotely from your end?

Re: How do I email as 'start conversation' is not working

Jon_K — Sun, 29 May 2022 13:19:05 GMT

Hi @Albertab.

Welcome to the community.

Are you trying to contact our live chat team?

You will need to do this through your My EE App when you're abroad.

Jon

Re: How do I email as 'start conversation' is not working

RosMitch — Mon, 30 May 2022 14:42:47 GMT

Thanks Jon

Sadly I can't access the App so will have to wait. I have to say ,I find it archaic you can't send an e mail