topic Re: 4GEE MINI WIFI top up in Mobile Broadband

4GEE MINI WIFI top up

TeDdY2015 — Fri, 13 May 2022 12:57:00 GMT

Ended up having to top up via customer services as would not work any other way.
current credit is showing, however data still says zero and saying to top up what am I get it working please

Re: 4GEE MINI WIFI top up

Jon_K — Fri, 13 May 2022 14:36:01 GMT

Hi @TeDdY2015.

Welcome to the community.

Are you viewing your credit in your My EE Account?

Have you tried selecting a pack?

Jon

Re: 4GEE MINI WIFI top up

TeDdY2015 — Fri, 13 May 2022 15:43:06 GMT

Re: 4GEE MINI WIFI top up

XRaySpeX — Fri, 13 May 2022 16:05:01 GMT

You've topped up your money credit but you are yet to buy any data with it. You need to buy a data add-on that you see either of those pages offering you.

Re: 4GEE MINI WIFI top up

TeDdY2015 — Fri, 13 May 2022 18:07:59 GMT

It will not allow me to buy data, I select add on and put phone number in and I get message to complete captcha, there is nothing to select

Re: 4GEE MINI WIFI top up

XRaySpeX — Fri, 13 May 2022 18:13:16 GMT

Try zooming out on the page. There is more to it below that you're not seeing.

Re: 4GEE MINI WIFI top up

aylien — Fri, 13 May 2022 20:57:19 GMT

I have had exactly the same problem and despite posting a question on this site and trying to contact EE helpline directly (I could never get through to them), I did not get any further.

As a last resort I phoned my local EE shop and the problem was sorted in a few minutes so 10/10 to the girl at the Carlisle EE shop!!

As I understand it --- You have paid £25 top up into the EE coffers BUT then you have to choose where you want to spend your top up money - is it on data (yes) or top up the phone or pay towards a bill etc etc.

On the screen you have shown in the picture - I think you have to click on the Get Data line.

You then get a Buy Data tab with various options of choosing how much £££ of data you want to buy - I topped up just £10 so there was a £10 button for me to select - not sure if there is a £25 button but if not, presumably you can select the £20 button and still have £5 left in credit?

Click on confirm and it adds it straight away.

This is the gist of how it works as I was talked through it by the EE shop girl and can't remember exactly how it worked but I hope you get the gist and will be able to sort it.

I cannot believe that there are no clear instructions how to do this on the EE site or in the WIFI mini box instructions.

Have you registered on the EE website? Using the MyEE facility once you have registered, I imagine that you can top up £££s and then BUY DATA with your £££s all in one process.

It should NOT be this complicated.

Regards

Re: 4GEE MINI WIFI top up

XRaySpeX — Fri, 13 May 2022 22:16:54 GMT

@aylien : Haven't I just said all that in a coupla sentences?

& if you read, the OP has already followed it & run into more trouble.

Re: 4GEE MINI WIFI top up

TeDdY2015 — Sat, 14 May 2022 07:43:50 GMT

Thank you for your reply, it was finally sorted for me by customer services and they finally admitted there was an issue with the online system, why they did not say it to begin with is beyond me, could have saved me a lot of hassle.

you were right that is how it is meant to work

Re: 4GEE MINI WIFI top up

Tom579 — Mon, 18 Sep 2023 08:40:00 GMT

2 years later and I'm just off the phone to CS, they added my data manually as I was having the same problem.

I've had the device for a number of years and whenever it ran out of data, I would get prompt at the top of my mobile phone, log in to your EE mini WiFi. By clicking on this, I accessed awe page with the list of add-ons, provide I had credit, I just selected the pack that suited and I was back in business.

Latest CS advice, just phone when need data.

Re: 4GEE MINI WIFI top up

Leanne_T — Mon, 18 Sep 2023 09:47:42 GMT

Hi @Tom579

Are you able to view and purchase data if you visit the add-on.ee.co.uk page when connected to the WiFi device?

Leanne.

Re: 4GEE MINI WIFI top up

Tom579 — Mon, 18 Sep 2023 15:21:43 GMT

Hi Lianne, thanks for getting back.

Only way to add data is to phone customer services. For a number of years I had no problems, just had to wait until the data pack ran out, ( not great if you're in the middle of summit), them my phone would promt at the top, click to login to your WiFi device. This would take me to an ee page that gave me a list of available packs, just select and away we go

Customer services did not recognise my description of the process of adding packs so could not help.