topic I can’t go on to a website in Mobile Broadband

I can’t go on to a website

Shamyla11 — Thu, 03 Mar 2022 09:28:18 GMT

Hi hope you’re well, I’ve been trying to go onto a website called Ann summers but it’s not letting me access it says could not establish a secure connection? I’m On a pay as you go plan and also over 18

Re: I can’t go on to a website

Christopher_G — Thu, 03 Mar 2022 11:14:42 GMT

Hi @Shamyla11

Welcome to the community.

If you contact our Mobile Care team, they'll be able to change your parental control settings.

Chris

Re: I can’t go on to a website

XRaySpeX — Thu, 03 Mar 2022 11:15:08 GMT

It's possible that the Ann Summers site is being restricted by Content Lock. On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18.