topic Re: Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved] in Mobile Broadband

Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved]

dan-giddins — Wed, 19 May 2021 21:27:13 GMT

The Problem:
I have just bought the 5GEE WiFi Hub. On WiFi everything seemed to be working fine, but as soon as I tried to use ethernet, various little things stopped being able to connect to the internet. I could log in to a game called League of Legends, but as soon I as logged in the game client would tell me that the connection to the servers had timed out. I could make and receive audio calls on Microsoft Teams, and I could here the other person, but they couldn't hear me (the call would also seem to 'time out' and hang up after a few seconds). Bear in mind that this was ONLY happening over ethernet. Strangely, trying to connect to the Forticlient VPN caused Windows to crash (BSOD) on both Ethernet and WiFi!

The Solution:
Forcing a public IPv4 address in the hub solved this issue for me (over both WiFi and Ethernet, I was being given a public IPv6 address). To do this:

Log in to the hub by going to 192.168.1.1 (copy and paste into your browser bar) and click on 'Log in'.
Enter the admin password and log in. This is different to your WiFi password (unless you have set them to be the same) and can be found on the hub itself.
On the left hand side go to Setup -> Profile Management
Click 'New' at the bottom of the page
Enter the following settings:
Name
Value
* Profile name:
IPv4 Only
* Dial number: *99#
* APN: everywhere
IP Type:
IPv4
Username: eesecure
Password: secure
Protocol:
PAP
Click 'Save'
Click 'Set as Default'. This will give you a warning that it will disconnect and reconnect the hub from the internet to do this. Click okay when all users of the hub are ready to be briefly disconnected from the hub.
The internet should now reconnect, and the internet issues you where having before should no longer be present.

I don't know why forcing a public IPv4 address solved my problems. What's also strange is that over WiFi, I would get an IPv6 address but everything still seemed to work (apart from my VPN, but it is an older version of the VPN software, so I can only assume that it or windows didn't know how to deal with IPv6).

I'm also really surprised that other people haven't had this issue. I'm sure there are plenty of other people who want to connect to the hub over ethernet and do similar things to me! I would be interested to know why this fix solved my problems...

Re: Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved]

Chris_B — Thu, 20 May 2021 06:53:37 GMT

@dan-giddins So in reality the game creators need to do the updating to support iPv6.

Re: Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved]

konstantin92 — Sun, 03 Oct 2021 13:50:04 GMT

For anyone still looking for solutions, just found this and it works for me:

https://community.ee.co.uk/t5/4GEE-WiFi/Fix-for-5GEE-WiFi-Hub-IPv6-internet-issues-over-ethernet-Solved/m-p/1052158

Re: Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved]

sk15Kev — Fri, 22 Oct 2021 07:15:39 GMT

Thank you for this and the write up.
Going to try this as my kids have experienced the same thing with Roblox and FIFA

Re: Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved]

Superstu — Sun, 07 Nov 2021 10:33:08 GMT

Brilliant, thank you. I have voip deskphone, clearly anywhere app and a softphone on pc, plus cctv system and intruder alarm that kept de-registering and going off-line. I have read all sorts on-line but your IPv4 only fix has worked a treat.

Re: Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved]

Profile closed — Thu, 17 Feb 2022 10:21:52 GMT

For anyone googling, this fix works for connecting to VPNs. Had issues with Teams, Signal and Cisco VPN out of the box, but all working now on IPv4 only config.

Re: Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved]

Alibutcher1 — Thu, 12 May 2022 07:52:15 GMT

Hi will this fix work for the 4g mini mobile wifi router too? I was on a Teams interview and it just stopped working. It said it was still connected but nothing was happening. Sorry I am not very technical. Many thanks

Re: Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved]

dan-giddins — Thu, 12 May 2022 09:41:58 GMT

It's worth a try, and it shouldn't stop anything from working. In the worst case, you can just change the profile back.

Re: Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved]

dan-giddins — Mon, 23 May 2022 16:59:07 GMT

Looking back at this, I still find it so strange that forcing IPv4 fixes the ethernet connection settings, even though everything works perfectly fine on IPv6. I feel like there might be an internal software issue in the hub relating to ethernet not playing nice with a public IPv6 address, and that forcing IPv4 is just a work around to avoid this incompatibility. If I had to guess, the problem might have something to do with the fact that internal ethernet is using IPv4 and and the external IP is can be IPv6 by default, and there is maybe some kind of translation issue...? What's strange though is that WIFI is fine, and that also uses an internal IPv4 address (but maybe as a gateway)...? Someone technical inside EE probably needs to review this issue.

Re: Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved]

dan-giddins — Mon, 23 May 2022 17:03:43 GMT

So in reality the game creators need to do the updating to support iPv6.

I don't actually think this is the solution anymore, as everything worked fine over WIFI, which was also giving me an IPV6 address before my fix. I think it might an internal bug in the software of the hub, possibly relating to ethernet working with a public IPV6 address.

Re: Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved]

dan-giddins — Mon, 23 May 2022 17:06:59 GMT

'Solution' (or in this case a work around) is in the body of the OP.

This probably needs to be investigated by EE for a proper fix, such that we can use ethernet and also have a public IPv6 address.

Re: Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved]

pilgrim152 — Sun, 30 Oct 2022 08:15:22 GMT

This worked for me too, after I'd blamed every other part of my network first. Wifi worked fine, but anything connect to the EE hub via Ethernet was intermittent for web traffic and broken for most other things (Sonos, Remote Desktop, games). Changing to IPv4 only fixed it straight away.

Re: Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved]

Wannabee — Mon, 21 Aug 2023 13:01:33 GMT

With my Zyxel 5GEE Router (the latest version) I experienced the signal dropping out completely every 20-30 mins, for 5 mins until it reconnected, making for a very poor unstable and unusable experience. I also set the router to 4G only in an attempt to force it to connect to a very close 4G only mast. Technical support thought an external aerial might help so I had a 4G/5G aerial put up on my house by TSG for £100, which only served to reduce signal strength by 10% or so, but with the problem not solved.

The solution is as suggested above, with another IPV4 only network profile completely solving both the signal problem and the need to limit the router to 4G only. It is now completely stable and reliable, thank you to the OP.

To be fair the symptoms and the solution are not obviously linked., and in my case the problem was intermittent and therefore hard to diagnose. But now it is known, it's a shame that the EE technical support team are not suggesting this known solution to customers when this has been discovered some time ago by several as this thread shows.

The issue in not unique to EE, I found Three have the same problem with their version of the same Zyxel router.

Re: Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved]

fuzzmo — Sat, 23 Sep 2023 17:32:52 GMT

I am using the Huawei CPE Pro 2. Same problem, through Ethernet I could not log in to Battle.net, ESO, etc. Added the APN with IPv4 only and it worked. BUT the download speeds went down to a quarter of normal speeds, but ironically the upload speed almost quadrupled. It stayed that way until I removed the APN and went back to default. Does anyone have this? If not I did see in another thread that apparently the mast was misconfigured and once it was fixed everything went back to normal?

https://community.ee.co.uk/t5/Mobile-Broadband/IPv4-not-working-with-default-APN-dual-stack/td-p/1098565

Re: Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved]

wfo123 — Fri, 23 May 2025 14:15:08 GMT

If it helps, this fix worked for me using Wi-Fi only…

I’ve been struggling with my 5GEE router for the last year with unstable internet access (through Wi-Fi). Like others, after a year of great performance, following engineering works at a nearby mast, our internet became very unstable making it almost impossible to use on occasions (despite mobile devices using the same mast working fine).

SIM swaps didn’t work but this fix (in conjunction with selecting 4G only in the router settings as we have poor 5G coverage) has worked like a charm.

We now have super fast, reliable internet via Wi-Fi.

Thanks !

Re: Fix for 5GEE WiFi Hub IPv6 internet issues over ethernet [Solved]

Hwilson966 — Fri, 23 May 2025 14:57:10 GMT

Hey! I know this post is old but I am also experiencing the same issue. Having looked it seems I have no option to create a new profile. Any ideas? Thanks

Name	Value
* Profile name:	IPv4 Only
* Dial number:	*99#
* APN:	everywhere
IP Type:	IPv4
Username:	eesecure
Password:	secure
Protocol:	PAP