topic Re: 4gee wifi has no internet in Mobile Broadband

4gee wifi has no internet

stepth21 — Fri, 21 Jan 2022 23:45:43 GMT

Hi my 4GEE wifi has been working fine, then suddenly It wont connect to internet. I have tired a soft reboot by pushing pin under device but it does not help. I cannot do a hard reset as i cannot access the IP http://192.168.1.1/ and log in as admin it either says site couldn't be reached or no internet etc.

any ideas ?

Re: 4gee wifi has no internet

Christopher_G — Sat, 22 Jan 2022 08:48:02 GMT

Hi @stepth21

Welcome to the community.

Could you check your postcode on our network status checker please? There may be some maintenance works in your area that's causing this.

Chris

Re: 4gee wifi has no internet

XRaySpeX — Sat, 22 Jan 2022 12:27:42 GMT

Pushing a pin into a hole in the device is a hard reset.

Re: 4gee wifi has no internet

mikeliuk — Sat, 22 Jan 2022 12:51:47 GMT

Hi @stepth21 ,

In network engineering and computer engineering, a hard reset refers to cutting all power to a device such as by fully turning it off or pulling the power cables.

If you have the device powered and push a hidden button with a pin, this typically performs a factory reset which is very different from a hard reset.

In particular, all your configurations are typically lost and reset to the factory defaults. This can be a problem if you've not recorded the legacy configurations so I recommend to check before you perform a factory reset (e.g. that the factory passwords are known and legible on the labels).

If the router has a network port, that's usually the best way to restore access. If not, you should check if you can still connect to the router by WiFi and check an IP address is obtained by DHCP. If so, the gateway IP is your router IP. If no IP address is assigned, a factory reset is good but remember to have the device powered and leave a sufficient amount of time.

Re: 4gee wifi has no internet

XRaySpeX — Sat, 22 Jan 2022 12:59:16 GMT

A hard reset is a factory reset & brings all settings back to their defaults.
Switching OFF/ON or pulling the power cables just causes a reboot where all settings are unchanged.

Re: 4gee wifi has no internet

stepth21 — Sat, 22 Jan 2022 13:45:50 GMT

I have pushed a pin into the device and still no access to Internet.

I did a status checker and no known issues

Re: 4gee wifi has no internet

XRaySpeX — Sat, 22 Jan 2022 13:51:18 GMT

Do you have any data for it?

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: 4gee wifi has no internet

stepth21 — Sat, 22 Jan 2022 13:53:40 GMT

Has unlimited data only set it up yesterday. How do I send a text from the mini hub ?

Re: 4gee wifi has no internet

XRaySpeX — Sat, 22 Jan 2022 14:04:06 GMT

Re: 4gee wifi has no internet

stepth21 — Sat, 22 Jan 2022 14:06:45 GMT

That's the thing I cant log into it you mean via the IP adress with admin login ? It's unable to connect to the page or any page on the Web

Re: 4gee wifi has no internet

XRaySpeX — Sat, 22 Jan 2022 14:10:45 GMT

Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status.

Re: 4gee wifi has no internet

stepth21 — Sat, 22 Jan 2022 14:42:56 GMT

I have unlimited data. I just tried to connect a device and it said unable to connect to your DHCP server

Re: 4gee wifi has no internet

mikeliuk — Sat, 22 Jan 2022 15:15:38 GMT

Hi @stepth21 ,

That is very useful information.

The DHCP server is responsible for handing out IP addresses to your devices. An IP address is like a phone number on the network allowing devices to talk to each other.

Routers typically ship out of the factory with an IP address such as 192.168.1.1 or 192.168.0.1 so it has a known IP address that you can communicate with.

If the DHCP server is not responding, it sounds like the factory reset failed, or the DHCP service has been disabled. Perhaps you didn't allow sufficient time for a factory reset to take place or the router was interrupted in the middle of a factory reset.

The best option is to attempt a factory reset again to see if the DHCP server will come up. If you've factory reset three times already, that's unlikely to work.

Even if the DHCP server will not come up, you can set a static address on your laptop such as 192.168.1.3 or 192.168.0.3 with subnet mask 255.255.255.0 to attempt to ping the router on the corresponding IP higher up.

It's possible you're not comfortable with this so could ask a friend to help our return the device to the service provider as faulty if it is still under warranty.

The DHCP server should come up after a factory reset so the device is faulty if this is not the case.

If you have an old phone unlocked for the EE network, you can use the SIM in there and establish a WiFi hotspot as you wait for the faulty router to be replaced. If you check the DHCP assigned IP address using that hotspot, you'll get a better idea of how it should work with the router.

Re: 4gee wifi has no internet

EssexBoyEE — Sat, 22 Jan 2022 15:19:57 GMT

Did you push and hold the Reset Button in for more than 5 seconds, if not with a fully charged battery or with the Router switch fully push the pin in for say 10 second then wait for the Router to restart.

Which Model is this, Full model number will be on the Box, Case or on a label near the SIM holder.

Re: 4gee wifi has no internet

stepth21 — Sat, 22 Jan 2022 15:25:24 GMT

Model is QTAD52E

A type 5GEE Wifi

Re: 4gee wifi has no internet

stepth21 — Sat, 22 Jan 2022 15:41:32 GMT

Okay I set up a static IP I've got access to the IP settings and turned DHCP back on but it's asking me to set start IP adress and end IP adress what should these be set to ?

Re: 4gee wifi has no internet

XRaySpeX — Sat, 22 Jan 2022 16:05:00 GMT

Any range on the same subnet will do. Say 192.168.1.100 to 192.168.1. 200.

Re: 4gee wifi has no internet

stepth21 — Sat, 22 Jan 2022 16:08:19 GMT

Your a genuis thank you ! After putting a static IP I manged to log in as admin and fix the router thank you so much 😄

Re: 4gee wifi has no internet

mikeliuk — Sat, 22 Jan 2022 17:10:53 GMT

Hi @stepth21 ,

Happy you got that sorted and you were brave enough to give the static IP a try! 😊

Re: 4gee wifi has no internet

XRaySpeX — Sat, 22 Jan 2022 18:28:38 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.