topic Re: SkyQ won’t connect to my EE4G router in Mobile Broadband

SkyQ won’t connect to my EE4G router

Skrunkie — Tue, 28 Dec 2021 21:32:24 GMT

I have an EE4G router and can’t get it to connect to my SkyQ box. When I search for networks then only the 2.4ghz network is visible. I try to connect to that network and it appears initially to work but then it shows connected for about 5-10 seconds then disconnected for a few seconds and then connected for 5-10 seconds and so on. This goes on continuously and it won’t stay connected This means no on demand services or downloading will work. Everything else I have connected to the EE router throughout the house works with no problems. I’ve even tried hard wiring the Q box directly to the router and it still does the same. Has anybody seen this before?

Re: SkyQ won’t connect to my EE4G router

Skrunkie — Tue, 28 Dec 2021 21:20:18 GMT

Hi. I have exactly the same problem with my EE4g router. Did you ever get a resolution to this problem?

Re: SkyQ won’t connect to my EE4G router

EssexBoyEE — Tue, 28 Dec 2021 22:33:16 GMT

Sounds like it's connecting to the Router ok but is then failing on a connect to the Internet test and then just continue in a loop through lack of an Internet connection.

Are there any Network Diagnostic Tests you can do within the Sky Box Settings that may confirm.

My guess would be an IPV6 issues again that seems to be failing the Internet connection, can you set the Routers APN Profile to IPV4 Only.

Re: SkyQ won’t connect to my EE4G router

mikeliuk — Tue, 28 Dec 2021 22:59:01 GMT

Hi @Skrunkie ,

You may wish to go through the below diagnostic process and may be asked to book an (presumably on-site) engineer.

https://www.sky.com/help/diagnostics/setting-up-sky-q/what-sky-equipment-do-you-have

Re: SkyQ won’t connect to my EE4G router

Skrunkie — Tue, 28 Dec 2021 23:05:20 GMT

Thank you for your reply. I previously saw a comment about potential IPV6 issues before and have have looked into setting the router to IPV4 only, but unfortunately I couldn’t find out how to do it (if at all it is possible).

Re: SkyQ won’t connect to my EE4G router

Kferg123 — Wed, 09 Mar 2022 22:34:45 GMT

Has anyone found out how to do this yet?

Re: SkyQ won’t connect to my EE4G router

StevenJC — Sun, 22 May 2022 08:52:03 GMT

Go to your router admin.

192.168.1.1 in your browser should do it. Password was given to you with the box.

Go to

Settings -> Setup -> Profile management

Now take a screenshot / print out of that screen - you will need to copy these setting to create a new default profile.

Click new

Fill in the settings exactly the same (you don't need to add a password) but change the IP Type to IPv4.

Click save and set as default.

Re: SkyQ won’t connect to my EE4G router

Beagles — Thu, 22 Sep 2022 15:17:51 GMT

Have you found a fix for this yet? I’m having the same issue. When I change it to IPv4 the picture quality on sky is too poor to watch though.

Re: SkyQ won’t connect to my EE4G router

Skrunkie — Sat, 22 Oct 2022 08:46:38 GMT

Hi Beagles. Yes i ended up creating a new profile in the router and set it to IPv4 and that solved the problem. I didn't see any change in picture quality with sky itself.

Re: SkyQ won’t connect to my EE4G router

Frogzelda — Wed, 24 Jan 2024 03:23:39 GMT

The 'Dial number' field is blank but when you create a new profile you are required to put something in. What am I supposed to put in?

Many thanks for any help

Re: SkyQ won’t connect to my EE4G router

EssexBoyEE — Wed, 24 Jan 2024 23:50:40 GMT

@Frogzelda, pretty much All Cellular Modems will work with the original DUN for ISDN / Mobile Packet Switch Network, so using the basic Number *99# should work for you.

In the unlikely event you are using a Dongle or a MiFi Device which is connected via a PC / Laptop which has its own Windows Dashboard Software, ie, remote DUN then you may have to use the number *99***1#, or if the PC or DUN Service is using an Additional VPN or Plus 1 Remote then try *99***2#.

But in most cases stick with the basic *99#

Re: SkyQ won’t connect to my EE4G router

1942Shrew — Thu, 31 Jul 2025 11:49:31 GMT

Lots of suggestions on here as to how to fix.

Unfortunately it doesn't help we over 80's who are not technofreaks.

I'm not thick, but it needs to be simplified .

I will have to call EE to help me out.

Re: SkyQ won’t connect to my EE4G router

GMAN013 — Tue, 05 Aug 2025 18:37:42 GMT

If you are having connection issues with your SkyQ box & you are using an EE hub on a fibre connection then set up "Compatible WiFi" on your router. I did this after a week of SkyQ box randomly disconnecting from WiFi. It hasn't dropped connection since. SkyQ is now a happy bunny!