topic Re: 4GEE WIFI MINI NOT CONNECTING in Mobile Broadband

4GEE WIFI MINI NOT CONNECTING

Jordan216 — Thu, 26 Aug 2021 23:24:22 GMT

Hi,

I have a 4GEE wifi mini, when i first got it it worked perfectly. But just recently it wont connect to the internet so im unable to connect to the wifi on my phone. I turn it on and it has all 4 lights are a solid blue and they stay on. I have tried restarting it, taking battery and sim card off. And plugged it in also. Anyone have any ideas whats wrong with it?

Re: 4GEE WIFI MINI NOT CONNECTING

Christopher_B — Fri, 27 Aug 2021 07:39:55 GMT

Hi @jordan

I hope you're well and having a nice day, other than this issue of course.

Can I just check, are you unable to connect to it with any devices at all?

Thanks

Chris

Re: 4GEE WIFI MINI NOT CONNECTING

LG63 — Fri, 27 Aug 2021 10:38:51 GMT

I have also had the same problem and was told it was a fault they’d had with the device and it needed a firmware update and to go onto the home internet and type in 192.168.1.1 then in a yellow box click login or admin to update the firmware.

I typed the numbers in but get lots of different pages but none where I can click admin!

Re: 4GEE WIFI MINI NOT CONNECTING

Christopher_B — Fri, 27 Aug 2021 10:43:09 GMT

Hi @LG63

For that to work I believe you would need to be connected to the device, but is part of the problem that you can't connect to it?

Thanks

Chris

Re: 4GEE WIFI MINI NOT CONNECTING

LG63 — Fri, 27 Aug 2021 10:48:39 GMT

Yes it is.

Sent from my iPhone

Re: 4GEE WIFI MINI NOT CONNECTING

Christopher_B — Fri, 27 Aug 2021 10:52:36 GMT

@LG63

I would advise having another chat with our tech gurus, so they can try and find a way you can get the update needed.

Thanks

Chris

Re: 4GEE WIFI MINI NOT CONNECTING

LG63 — Fri, 27 Aug 2021 10:53:39 GMT

Thanks Chris I will.

Sent from my iPhone

Re: 4GEE WIFI MINI NOT CONNECTING

Jordan216 — Fri, 27 Aug 2021 17:13:44 GMT

Yes unable to connect to any device. My phone can’t find the WiFi name when trying to connect to it

Re: 4GEE WIFI MINI NOT CONNECTING

Leanne_T — Fri, 27 Aug 2021 17:39:59 GMT

Hi @Jordan216

Thanks for coming back to us.

Do you have any other devices on EE?

Do we have any problems showing on the Coverage and Network Status Checker for the area?

If you enter the postcode and select 'Check Status' this will show you any reported issues for the area.

Speak soon 🙂

Leanne.

Re: 4GEE WIFI MINI NOT CONNECTING

geekpie — Sat, 23 Jul 2022 14:45:01 GMT

Same as other problems described above. Just received item. Lights on but the "4GEE WiFi network name" doesn't appear in list of wifi networks (checked on 2 devices). Been on to customer services for over an hour and a quarter. No use.

Re: 4GEE WIFI MINI NOT CONNECTING

EssexBoyEE — Sat, 23 Jul 2022 14:56:15 GMT

Does the Router have an RJ45 Socket (Ethernet) if so, power on and try pluging in to a PC or Lappy, once connected you may be able to Connect to the 192.168.1.1 to the Admin Setting that way. Some Battery Powered MiFis that have RJ45 Sockets can also let switch off the WiFi in order to save Battery as it may not be needed if you using a Cabled Connection, so worth checking these Settings.

If you dont have an RJ45 Port on the Router you may be able to connect to the PC or Lappy via the USB Charging Port but it could be fiddly and you may have to let Windows Set Up and Install any required Drivers etc on first Plug In.

Re: 4GEE WIFI MINI NOT CONNECTING

Piranave — Sun, 05 Feb 2023 22:27:17 GMT

Yes I’m having the exact same problem but don’t why

Re: 4GEE WIFI MINI NOT CONNECTING

Leanne_T — Mon, 06 Feb 2023 07:48:25 GMT

Hi @Piranave

Thanks for coming here.

Have you tried restarting your router?

How long have you been unable to connect to the internet?

Leanne.

Re: 4GEE WIFI MINI NOT CONNECTING

Kingsbay — Wed, 03 May 2023 20:09:46 GMT

I have a similar problem, my EE mini used to work fine last year but first time away this year I could not connect to the internet. When first switched on all the lights go blue then the left hand light (the one with the 4 bars) goes orange. I have a lot of hours left on it which I can't use

Re: 4GEE WIFI MINI NOT CONNECTING

Leanne_T — Thu, 04 May 2023 06:38:22 GMT

Hi @Kingsbay

Is the SIM card pay as you go or pay monthly?

Are you in the UK?

Leanne 🙂

Re: 4GEE WIFI MINI NOT CONNECTING

Kingsbay — Thu, 04 May 2023 08:59:03 GMT

Hi Leanne,

I bought it with 120Gb data on 21.06.22 with one year contract.

Yes I am in UK,

Peter

Re: 4GEE WIFI MINI NOT CONNECTING

Leanne_T — Thu, 04 May 2023 09:00:44 GMT

Hi @Kingsbay

Are you able to try the SIM card in another device to see if you can connect to the internet?

Leanne.

Re: 4GEE WIFI MINI NOT CONNECTING

Kingsbay — Thu, 04 May 2023 09:27:13 GMT

I wouldn't know how to do that

Re: 4GEE WIFI MINI NOT CONNECTING

Kingsbay — Thu, 04 May 2023 09:28:34 GMT

What does the orange light mean?

Re: 4GEE WIFI MINI NOT CONNECTING

Leanne_T — Thu, 04 May 2023 09:32:34 GMT

Hi @Kingsbay

If you remove the SIM from the WiFi device and pop this into a phone to see if signal shows.

This usually indicates no internet connection.

Have you restarted the router?

Leanne.