topic Re: 4g router and smart tv issues in Mobile Broadband

4g router and smart tv issues

GraemeFraser — Fri, 30 Apr 2021 20:37:39 GMT

We have had a 4g ee router for a couple months with no issues. Recently both netflix and amazon prime will not work on smart tv or firestick. Internet speeds are fine and netflix through phone works fine. I have tried resetting the content control with no success. How can this be resolved?

Re: 4g router and smart tv issues

EssexBoyEE — Fri, 30 Apr 2021 21:24:33 GMT

Go to your 4GEE Router Set Up Page and under Profile or APN Settings change to IPV Settings from ,IPV6 or IPV4/6 to IPV4 Only. Save the Profile or APN Settings, reboot the Router and test again

Re: 4g router and smart tv issues

GraemeFraser — Sat, 01 May 2021 21:18:48 GMT

I tried the solution but issue remains the same. Prime will load and play for around 10minutes then freeze and not reload. Youtube app works fine so don't think it is an issue of connection between router and tv. Any other solutions to try?

Re: 4g router and smart tv issues

EssexBoyEE — Sat, 01 May 2021 21:25:37 GMT

YouTube will be fine with either IPV4 or 6, Netflix doesn't seem to like IPV6 Through an EE LTE/4G Gateway, I havent checked Prime Video but I can test it when I get back home later tonight.on one on my 5G Routers.

Re: 4g router and smart tv issues

GraemeFraser — Mon, 10 May 2021 08:12:05 GMT

Hi, For me, this issue is not 'solved'. I have set IPV4 and re-set the router a number of times. I have also re-installed the apps on the smart tv, but the same issue remains that amazon prime and Netflix will stop working after 15/30mins of viewing.

Are there other settings that need to be updated?

For info, on the data connection steup page I have connection mode on auto, and data roaming off.

Re: 4g router and smart tv issues

Leanne_T — Mon, 10 May 2021 11:29:00 GMT

Hi there @GraemeFraser

Thanks for coming back to the community.

I would suggest getting in touch with our Tech Gurus, they will be able to run through some troubleshooting with you.

Thanks 🙂

Leanne.

Re: 4g router and smart tv issues

EssexBoyEE — Mon, 10 May 2021 11:43:58 GMT

On the Netflix side can you set the 4GEE Router from Auto to non 4G or 3G Only, just for testing purposes, to see if the issue is still present on 3G (Note, if your 3G Signal is not very fast and your Netflix Settings are high HD or 4K then then Netflix may suffer Buffering or Drop out anyway)

I said in an earlier Post on this Thread that I would check my Prime Video on IPV6 Settings over 4/5G, which I did, but sadly my Roku Stick doesn't seem to like IPV6 Full Stop , so that test could not be performed.

Re: 4g router and smart tv issues

Wasbonty — Sun, 04 Jul 2021 19:53:44 GMT

Same issue.

Including YouTube starting to play up now. BBC ITV players not working.

Tried the solution but no result.

Re: 4g router and smart tv issues

Christopher_B — Mon, 05 Jul 2021 07:16:53 GMT

Hi @Wasbonty

Welcome to the EE Community 😊

I hope you're well and having a nice Monday, are you up to much?

I watch YouTube all the time and I'm never off the BBC and ITV players at the moment with the Euros being on. So I totally get how important it is that this gets sorted.

As the above solution didn't work, I would suggest getting in touch with our Tech Gurus. They will be able to look into this further and hopefully get it all sorted.

Thanks

Chris

Re: 4g router and smart tv issues

GraemeFraser — Wed, 23 Feb 2022 11:01:33 GMT

Updating this post as still have not found a solution that works. I have tried all the various router setting changes mentioned above with no success. If I put the EE sim card into my phone and make my phone a hotspot, I can stream netflix on my tv with no issues. I also tried another sim card (plusnet) in the router and the problem remained in that the stream would drop out after 10/15 minutes. It would appear the problem is with the router.

It is the standard EE router I have. Can the router be faulty in some way or too basic to not allow the required settings to be changed? Any further pointers appreciated!

Re: 4g router and smart tv issues

EssexBoyEE — Wed, 23 Feb 2022 12:04:06 GMT

@GraemeFraser wrote -

I have tried all the various router setting changes mentioned above with no success.

And also wrote -

Can the router be faulty in some way or too basic to not allow the required settings to be changed?

So just to recap, are you saying you have changed the settings in the Router (IPV4 Only and or the 3G Only to Test) and it hasn't made any difference to the issue, or, are you saying you have tried to change the settings in the Router but was unsuccessful to make the changes ie, the Router wouldn't let you make the changes.

Plusnet use the EE Network and Data Gateways, so I would expect similar results when testing with a Plusnet SIM.

Re: 4g router and smart tv issues

GraemeFraser — Wed, 23 Feb 2022 20:01:09 GMT

Hi @EssexBoyEE ,

I was able to set router to IVP4 only, same issue remained. Have also tried IVP6 only. I can't set to 3G only, my options are Auto or 4G only, neither option makes a difference.

Re: 4g router and smart tv issues

FishBurger — Wed, 18 May 2022 00:58:45 GMT

Hi, I’ve seen this is a few months old but I have a whole story behind this with no resolution. Moved into an area where all the other networks are getting speeds of 5-25mbps, EE can get 125 mbps on 4G with 5G also present. So I purchased the unlimited sim (aware of the 600GB limit) but have bit the same issue as yourself and tried all fixes found from all corners of the internet! From using only IPV4 to changing DNS settings, making my own profile etc. I have tried three/Vodafone sims and all devices and apps work fine. As soon as I pop in EEs sim, it’s chaos. Tried different brand routers even a 5G router and no luck

Re: 4g router and smart tv issues

James_B — Wed, 18 May 2022 06:42:17 GMT

Hi @FishBurger,

Welcome to the EE Community. 🙂

What devices are you having issues with?

James

Re: 4g router and smart tv issues

FishBurger — Wed, 18 May 2022 11:25:48 GMT

Thank you for your reply, it happens on random devices. For example on my LG TV with the three sim being used everything works, when I pop in EEs Netflix/Disney/prime video will work but not YouTube. I have two windows 11 laptops that are the same, on one of them everything works fine but on the other multiple websites get the error ‘connection was reset’ or ‘SSL error has occurred and a secure connection cannot be made’. For my iPhone 13 mini I can access some sites/apps, on my iPad Pro nothing works. I’ve tried to map IPs to these devices and turn off IPV6 within these devices but no luck. I also noticed that three uses IPV6 and I don’t have any issues with that so it’s all confusing. I would really love to get this to work since the speeds are amazing but I just can’t figure this out. My only other solution would be to purchase a cheap android phone and use it as a ‘router’ via personal hotspot.

Re: 4g router and smart tv issues

James_B — Wed, 18 May 2022 11:39:59 GMT

Hi @FishBurger,

Have you tried changing the content lock settings for your SIM?

For the laptop issue, I'd recommend making sure you're using all of the same settings as the working machine.

What happens when you try to connect your iPad to your 4GEE router?

James

Re: 4g router and smart tv issues

FishBurger — Wed, 18 May 2022 11:48:16 GMT

Content lock removed, all settings are same in the working and non working windows 11 devices. I work in IT so I am familiar with this stuff but the networking side I have no clue about. The iPad will work sometimes but it’s the same errors being mentioned.

Re: 4g router and smart tv issues

EssexBoyEE — Wed, 18 May 2022 12:09:31 GMT

Which LTE Router are you using (Make and Model Number)

Re: 4g router and smart tv issues

FishBurger — Wed, 18 May 2022 12:23:46 GMT

Hi @EssexBoyEE , I’m currently using huawei B535-232 but I have tried the following:

huawei B525-23a

TP-Link AC1200 Archer MR600 v1 and V2

Zyxel 5G NR5101

same issue with all, fine with all other networks apart from EE

Re: 4g router and smart tv issues

EssexBoyEE — Wed, 18 May 2022 12:34:07 GMT

Are you running all the APN Settings on these with IPV4 Only and PAP.

If so, try taking out User and Password Settings and set to None ie,

User is (left empty) and not set to eesecure

Password is (left empty) and not set to secure

Reboot after every Settings Change.