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Investigator
Posts: 5
Registered: ‎07-01-2014

iPhone 5 unlock - bought at carphone warehouse

I was just wondering if anyone has ever successfully had an iPhone unlocked which was bought as stand alone phone at carphone warehouse but locked to tmobile after sim was inserted?
I'm getting conflicting info from 150 each time I call and after submitting unlock requests get text few days later saying imei does not exist. I understand that I didn't get this from tmobile directly, but used it on my existing tmobile account for 8 months, when I was called re my upgrade the agent knew I was using an iPhone 5 on my contract and not the samsung I had upgraded to nearly two years before. carphone warehouse cannot unlock and apple cannot do without instruction from tmobile.
Thanks
Marie
Investigator
Posts: 11
Registered: ‎07-01-2014

Re: iPhone 5 unlock - bought at carphone warehouse

Hi mariec82,

Your iPhone will lock to the network of the SIM you put into it.

Firstly back up all your data via iTunes/iCloud.

Connect your iPhone to iTunes with another UK SIM, eg Vodafone. iTunes should recognise the device automatically and you'll be given a message along the lines of 'your device is unlocked'. This will then lock the iPhone to the network of whatever SIM you put in. If you change SIMs again simply repeat the process.
Valued Contributor
Posts: 18
Registered: ‎12-12-2013

Re: iPhone 5 unlock - bought at carphone warehouse

hi mariec82,
i







hi mariec82.
i had the same problem with my i phone bought from c/w.
i also got text telling me my imei does not exist.
just keep submitting the unlock request
it takes a long time but finally my iphone has now been unlocked
really bad customer service.





Investigator
Posts: 5
Registered: ‎07-01-2014

Re: iPhone 5 unlock - bought at carphone warehouse

Thanks Flan, how long did the process take for you?
CNW5115, I tried this while on the phone with Apple and unfortunately it did not work!
Valued Contributor
Posts: 18
Registered: ‎12-12-2013

Re: iPhone 5 unlock - bought at carphone warehouse

stared my process on 13 sep 2012
just got my phone unlocked
2 days ago
Investigator
Posts: 5
Registered: ‎07-01-2014

Re: iPhone 5 unlock - bought at carphone warehouse

Over a year?! Mines not going to be done anytime soon then is it, only started calling about this is November!!
Valued Contributor
Posts: 18
Registered: ‎12-12-2013

Re: iPhone 5 unlock - bought at carphone warehouse

sorry 2013
Investigator
Posts: 5
Registered: ‎07-01-2014

Re: iPhone 5 unlock - bought at carphone warehouse

Oh phew Smiley Happy
Investigator
Posts: 5
Registered: ‎07-01-2014

Re: iPhone 5 unlock - bought at carphone warehouse

Hi Flan, when you got your phone from carphone warehouse, did you get a contract with tmobile at the same time? I only ask as just spoke to cust services again and they said absolutely cannot unlock phone suggest I try online sites to get it unlocked. Have lodged complaint will get response within 48 hours apparently. Spoke with apple they advised not to get unlocked over Internet and that the carrier need to submit the request to them for unlock!!! Very frustrating
Valued Contributor
Posts: 18
Registered: ‎12-12-2013

Re: iPhone 5 unlock - bought at carphone warehouse

i got a pay as u/go sim
Established Contributor
Posts: 64
Registered: ‎19-10-2014

Re: iPhone 5 unlock - bought at carphone warehouse

I managed to get my iPhone 5s unlocked even though I bought from CW, it took several calls as support kept saying the phone wasn't listed on my account & to go back to CW, finally someone checked the IMEI & realised I had been using it so I paid £20 & it was unlocked within a few days. I just took the T-Mobile sim out & placed a 3 network sim in & it then asked for my information & set the carrier settings & I was away.
Expertise: iPad 3 mini, iPhone 5s, Kindle Fire HD 2012).
Posts: 6,675
Topics: 59
Kudos: 2,147
Solutions: 617
Registered: ‎30-12-2013

Re: iPhone 5 unlock - bought at carphone warehouse

You was lucky 3 sims don't always work when you do the unlock. It's best to use Voda or O2
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