26-06-2013 02:34 PM
27-06-2013 09:28 AM
I have the same problem as I topped up £10 on 25/06 to get the' Smart Pack' but the following day I got a msg saying I had no credit left. I called t.mobile from my landline on their premium no. and eventually got put through to an advisor who told me there had been a problem with the 'Smart Pack' deal but that they would sort it out and promised to call me back in 2 hrs - needless to say 24 hrs has passed and i've heard nothing. I have been a customer for many years but if this isn't dealt with ASAP I will be changing to another provider and making a formal complaint as they have effectively taken money from my account and not provided me with any service.
27-06-2013 06:46 PM
Some sort of annoucement would be appreciated.