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New Member
Posts: 1
Registered: ‎30-04-2013

Connection issues

I'm having two separate issues with connectivity

At home both my wife and I have virtually zero signal - makes working from home almost impossible.

Also I'm using an iPhone 5 and regularly have to restart it to get any service, even bough the signal says its there - missed calls texts and emails - which isn't great when I use this for work.

Basically I've got limited use for the network when mobile or at home, frankly I want t I cancel and go back to 3, didn't have such issues then.
Grand Master
Posts: 18,688
Registered: ‎24-04-2013

Re: Connection issues

Are you within 14 days of taking this out?
Brendon

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150 from EE Mobile
0800 956 6000 (Option 5) from any other phone
0800 079 8586 Home Broadband & EE TV

Brilliant Contributor
Posts: 3,575
Registered: ‎22-01-2013

Re: Connection issues

If this is a very recent purchase you can return the phones and cancel the contracts, I believe you have 7 days for in store purchases and 14 days for Internet / Telesales purchases.

Grand Master
Posts: 18,688
Registered: ‎24-04-2013

Re: Connection issues

Unless you bought from a P4U store where they don't accept returns
Brendon

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Community guidelines

EE Contact Details...

150 from EE Mobile
0800 956 6000 (Option 5) from any other phone
0800 079 8586 Home Broadband & EE TV

Posts: 866
Kudos: 157
Registered: ‎15-11-2012

Re: Connection issues

P4U let you exchange for other networks if you're having coverage issues.