EE Community

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Ex-Community Manager
Charlotte
Posts: 431
Registered: ‎24-10-2012

Community Suggestions

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Hello everyone,

 

This community has been created for you guys and we want to make it the best it can be, so we're really keen to hear your feedback – tell us here what you like/ what you don't like about our community -  the good, the bad and not forgetting the ugly. 

 

What do you think about the functionally of the site? Is it easy to navigate around the forum? Are you able to find previous posts easily? Would you improve the way you're able to post? What would you like to see more of?

 

And what would you like to see in community articles - do you want to hear the latest news from EE headquarters? Are you interested in phone reviews? Interviews with product experts? Or maybe you'd like to hear about the latest apps?Let us know what you want and we'll try to make it happen.

 

This is very much your community and your opinions will play a big part in shaping what you will see within the forum. 

 

I look forward to hearing your suggestions!

 

Charlotte.

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Investigator
Paul
Posts: 7
Registered: ‎30-10-2012

Re: Community feedback

Hi Charlotte,

 

The ability to delete your own post would be nice (assuming no replies).

 

Cheers

Paul

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Expert Contributor
350doc
Posts: 133
Registered: ‎03-11-2012

Re: Community feedback

[ Edited ]

Hi there, a 'view new posts' button would be great.

 

Also, an improvement to the user interface. Often, it takes a while for the system to allow you to type in the message box. It is also sometimes very difficult/slow to being able to edit mistakething looks like the message is continually being uploaded to the server as you type; sometimes this process takes a while to update (I am typing via my wifi).

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EE Community Team
Conor
Posts: 8
Registered: ‎24-10-2012

Re: Community feedback

Hey Paul,

 

Users can now delete their own posts.

 

Thanks for the feedback and keep it coming!

 

Conor

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Established Contributor
Bhav
Posts: 125
Registered: ‎07-11-2012

Re: Community Suggestions

Hi Charlotte, 

 

Here are a few suggestions: 

 

  • Speed up the refresh of the main screen Featured & Trending section. 
  • Decrease font size of headings and also space around sections especially the top as you have to initially scroll down to see the latest posts and menus! I get the whole minimal white space idea but personally think there's too much padding and waste of screen space. 
  • Can't add a photo of myself? Upload doesn't work. 
  • Have a section specific to each operating system - Windows Phone 8, iOS, Android etc and have a knowledge base section within those.
  • Show more posts by default under each menu heading. 
  • Latest news from EE and product reviews would be good. I'm happy to put myself forward for that, for free! :smileywink:
  • How about a customer offers/discounts section exclusively for those who are with EE? 
  • Only show new messages in Private Messages column on right hand side rather than all of them. 

 

Cheers,

 

Bhav

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Ex-Community Manager
Charlotte
Posts: 431
Registered: ‎24-10-2012

Re: Community Suggestions

Hey Bhav and 350doc,

 

Thanks for the great suggestions - you've made some really good points here. 

 

Although I can't guarantee these changes will be made, I've noted these down as things to look into for future developments. 

 

Cheers,

 

Charlotte.

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Established Contributor
Bhav
Posts: 125
Registered: ‎07-11-2012

Re: Community Suggestions

I've just realised, there are many things you can change via 'My Settings' once you have logged in that'll help improved navigation and readability :smileyhappy:

 

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Established Contributor
NothingNowhere
Posts: 107
Registered: ‎26-11-2012

Re: Community Suggestions

Rather than we all clog up the community with moaning about a network outage. ( as i have today)
Could admin not put up a Global announcement re EE NETWORK DOWN.
Dont mean too teach you your job, but it does need saying.
No offence meant !
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EE Community Team
Conor
Posts: 8
Registered: ‎24-10-2012

Re: Community Suggestions

Hi NothingNowhere,

 

No offense taken!

 

We love this idea and are looking into the best way to communicate network outages to the Community. Will come back and let you know how we get on.

 

Conor

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Established Contributor
WGC123
Posts: 35
Registered: ‎09-12-2012

Re: Community Suggestions

Would be nice to have some degree of "official" support present in the community, in the way that they're present on EE's Facebook and Twitter accounts. I know the community isn't as visible as the social sites but surely the more issues that can be solved here the better?
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