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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 130764 Views
  • 49 replies
  • 20 Helpful

Data Plans

Pls,how can I subscribe for the monthly unlimited data plan and what's the cost?

Resolved! Data

Hello my data has ended sooner than usual how can i buy more ? 

Data roaming

Why can’t my children use data roaming abroad when I have the add on? I have gifted them data but they have no access

Pbayliss by • Visitor
  • 263 Views
  • 1 replies
  • 0 Helpful

'lost' mobile data

Hello EE.On 27th July 2023, I had around 4-5GB left to be used till 4th Aug. But that evening a message (SMS from EE) saying that all the data has been consumed. This left me confused but I recharged because I was in middle of some work and received ...

Resolved! Buy data Topup from france

Hello, can someone please help. I am currently in France and I need to top up my roaming data. When I try to buy a 7 day roaming top up  it keeps asking me ‘is this your number’ when I click continue to pay, it keeps going back to ‘is this your numbe...

Data Zapped, why?

Hi, i’ve had 5gb data plans on Sim only for many years now and usually use around 1-2 gb per month. Having had to transfer from Plusnet to EE (they all one now) I've been with EE for 19 days and now get a text to say all data used. I literally haven’...

App

EE Appwhy does the app not let me check my data. It is useless. Any ideas?

Resolved! Gifting data

How can I gift data? Both numbers are on the same plan. However, I cannot gift the data. I have 4GB of data going to waste every month.

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