Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 130918 Views
  • 49 replies
  • 20 Helpful

Gifting data not working

My kids are both on my account. Each month I manually gift them data. Did it a few days ago. Showing online as fine from my number. No data been received by either of them. Normal text messages confirming not received by any of us. cannot solve this ...

fluffu by Explorer
  • 305 Views
  • 3 replies
  • 0 Helpful

Resolved! Gifting Data to other (non-monthly) SIMs

I have multiple devices with SIM capabilities plus loads of data monthly (250GB), is there any way to gift data to any regular SIM that it is not linked to my account? I understand EE would love for me to have multiple payed lines, is there a workaro...

Resolved! Double Data not showing

Hi everyone, I was with Plusnet but moved back to BT. Also had a EE-Plusnet SIM and migrated to EE SIM pay monthly. Got notification of Double Data so texted 1122 'Double' nearly 2 months ago, now, data has reset to my normal allowance. Checked app a...

Resolved! Data limit

Please I want to increase my data bundle from 5GB to 25GB per month.

Emma2812 by Visitor
  • 310 Views
  • 1 replies
  • 1 Helpful

Speed cap 25mbs

New to EE and found out my speeds are capped , I have a SMARTY pay as your go SIM unlimited data  no capped speeds ,  and Giff Gaff no caps either ? I use a Pay as you go SIM in a dongle for  data only Are EE the only ones that cap speeds , and is th...

Rosse by Investigator
  • 366 Views
  • 1 replies
  • 1 Helpful

Data taken

I am a pay as you go customer using a samsung galaxy a52, on the 26th may my £20 30 gig data pack renewed but on the 29th of may I recieved a message from 150 saying that i had used 80% of my 30 gig pack that also includes a 2.9 gig free boost and a ...

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Data usage

For the last few days, I've been connected to WiFi with mobile data turned off. This should mean that my available mobile data should not change. However, the amount of available data keeps going down. As I say, mobile data is turned off. I did have ...

JeffRice by Investigator
  • 401 Views
  • 7 replies
  • 3 Helpful