Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there,   The good news is that all phones that come from EE are preconfigured with the correct APN setting so you will not need to worry about changing these    If for any reason you find that your APN setting is incorrect, please visit the link b...

Sean_D by Former EE Community Manager
  • 126982 Views
  • 49 replies
  • 20 Helpful

Wasif

Hi My mobile data is not working from last 1 hour. 

Gifting data outside Uk

I’m trying to gift data to my children but it’s not going through, is it because am outside the country?

Yeti1974 by Explorer
  • 255 Views
  • 2 replies
  • 0 Helpful

Data gifting allowance

I have a smart iPhone plan which I pay £87 a month for. This gives me unlimited everything and then 100gb of data to gift every month. For some reason, I have only gifted 55gb to my children and I only have just over 400mb left!!! I used my phone as ...

"sign in to network" notification

I've been getting a "sign in to network" notification and when I tap on it, it then says my Data is blocked I went online to check my date on my plan ans in setting I tapped on "use mobile data" and it don't untick and says wait 30 mins which and I h...

Nate-47 by Investigator
  • 360 Views
  • 2 replies
  • 0 Helpful

Resolved! Data abroad

I’ve purchased the data travel pass as I am currently in Turkey. I have been charged but it still isn’t working although I have my data turned on. Any ideas? 

Gifting data

I have 160gb data b it when I try to go fit to my son it says I don’t have enough?

Subscription pack - mobile data has stopped working

My sons Samsung mobile data has not been working lately even though he has his full allowance still available. We have checked all settings, could there be an issue with the Sim card, it is a subscription pack sim card?  He is able to text and call a...

Kerryd27 by Investigator
  • 789 Views
  • 10 replies
  • 1 Helpful

My phone tells me different to My EE

My cycle renews on the 9th, EE is telling me I have used all my data for the month, (it's now the 11th) but my phone it telling me I have used 1.4gb of 4gb? I was also asked if I wanted to double my data, which I did to 8gb but that seems to have gon...