Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 131019 Views
  • 49 replies
  • 20 Helpful

Can’t receive pictures on WhatsApp? Check this setting!

If i can just help one person with this i’ll be happy…A few weeks ago (after switching to EE, although i didnt immediately make the connection) i noticed that when i was sent pictures on whatsapp i couldnt download them, but it was only when on mobil...

beeringo by Explorer
  • 1237 Views
  • 11 replies
  • 2 Helpful

Re: Mobile data and messaging not working

Hi my phone data services have been playing up massively for a while now, won’t even load a web page. Reset  mobile data services and restarted the phone many times.

MikeN82 by Explorer
  • 89 Views
  • 3 replies
  • 0 Helpful

Data Not Working

I have just moved over to EE, transferred my number over which was fully successful today, but my Data for £15 i bought with the sim is not working.

uzzy19 by Visitor
  • 83 Views
  • 3 replies
  • 2 Helpful

Gifting Data regularly unavailable

Why is funcionality both on mobile and web for Gifting data or managing your account so often broken?I have been trying to gift data to a family member for more than 24 hrs and its still not available.This hs happened on many occasions. Does your dev...

Gifting data issues

Hi, I have gifted data as usual at the start of the month. Whilst it has disappeared from my allowance, it hasn’t appeared on the number it has been gifted to. This is the first time it has happened, but wondered where the data has gone to?

MarkRox by Contributor
  • 82 Views
  • 2 replies
  • 0 Helpful

Data gifting issue

Hello,I have a plan which turned out to have 1 major issue. Found out there's a 100GB cap on sharing your data. I've been using it for another one of my devices and once this limit is reached, the speeds plummet to 2 MB at BEST on my other device. Th...

Veselintp by Investigator
  • 115 Views
  • 6 replies
  • 1 Helpful

Gifting data

I am trying to use the EE App to gift data from one of my 2 unlimited data packages to my daughter, but it comes up with an error. I've tried the website, and again this shows an error. I've tried calling, but unable to speak to anyone.

CR15BRD by Visitor
  • 67 Views
  • 1 replies
  • 0 Helpful