Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Balance data

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Internet not working

My internet not working on phone on mobile data but everything else is please help WiFi working when at home

Birthday text

I’ve received a message saying I have 30 days free data for my birthday. Does this include roaming in Greece ?

Mobile hotspot not working

Hi everyone. I'm having a problem with my mobile hotspot. The Internet on my phone works fine, however when I switch on mobile hotspot to use with my laptop neither the hotspot or mobile data works anymore, won't load pages ect on both devices. When...

Buy extra data for my phone

Buy extra data for my phone to see to and films

Travelling out of the country discreetly whilst using a shared data plan

Hello EE community, I have a dilemma regarding being a user of a shared data plan. I am 20 years old, and unfortunately due to having quite strict parents they haven’t given me the leniency to travel out of the country yet. I am on my parents data pl...

Data Allowance after changing Sim plan

As I was out of contract I have just changed my sim plan to a new one. I was unlimited data and I’ve changed to 25 GB. Straight away my account says I am out of data and I will get some in 18 days …. How come I now have no data???

Re: Remove content lock

Hi there I want to remove content lock on my phone and laptop

Data level reduced from 5Gb to 2Gb with no notice or reason ?

When I originally set up all the EE contracts I have ( 2 landline broadband and a SIM only deal ) at the Northwich ( Cheshire ) shop, I was told that although the SIM only deal was 0.5GB , but because I had the 2 broadband deals running concurrently...

Monthly data usage

I'm simply trying to find out what amount of data I use per month, so I can make an informed choice on the deal I go with for my next contract. Yet that doesn't seem to be something I can find!