Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Why my UK data all used up while roaming

Hi my UK data seems all gone while I am roaming abroad. I switched off sim1 which is UK sim ,and using sim2 which is china sim ,why is it still losing my uk data, will I get a big bill from EE ?

Using data add-ons to preserve data

I recently purchased the "unlimited data for 24 hours" add-on when I was low on data but knew I was going to be using a lot. I had about 2gb left to see me to the end of the month and figured I would preserve it.Once I activated the unlimited data I ...

Excessive data usage in just 12 hours?!!

Hi,Restart for my data usage is on 11th of each month which is today (11th JULY 2023)Today for the very first time I checked my data usage in my EE app and was shocked to see that I've already used 1.5 GB??I was/am at home connected to my high speed ...

Resolved! Data usage

My wife has been with EE for less than 5 days and she has already had a warning she has used over 2 GB of date but if we add up the data used per app she has only used half a gig. Cannot get through in 150 so am asking here how to get this correct. M...

Why 25mbps speed cap?

Hi i would like to know why EE is putting u under 25mbps speed cap? I’m new to EE and never saw someone limit your speed this way. Looked to other plans and even if u pay 30£ a month u still getting that speed cap. Internet is ultra slow(ok in all uk...

Change plan

I have come to the end of my minimum term Data sim plan. When I log onto my ee account to change to a different plan it says it will add another line? What is that about? I just want to change my plan as there are cheaper plans for the same as what I...

Resolved! TV mobile hotspot

I've moved into a flat with no wifi at the moment. Can I use my mobile hotspot to link my Roku? I have an unlimited data package on my phone, don't know if there would be a cap on data for this kind of thing.

UNLIMITED data and tethering

First and foremost the word UNLIMITED means there's no limit. No one can redefine this. If I bought the unlimited plan, and use a million terabytes every day, it's still fair, because the the plan is UNLIMITED. If EE says " oh 600GB is fair limit, oh...

Lagging

I have done a update on my IPhone 11 and it still lagging on Ee phone data how can I stop lagging on Phone data

Unlimited data

I’d like to add ‘unlimited data’ to my contract. How can I do this? As I can’t get through on the phone