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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 131739 Views
  • 49 replies
  • 20 Helpful

Re: Welcome to new EE

I'm an EE customer, I ditched BT several years ago, so this merging of BT and EE is making me feel a little uncomfortable if I'm being truly honest. I regularly do speed test checks and I have noticed since this "launch" that my speeds on 4g mobile b...

Wildcat by • Skilled Contributor
  • 217 Views
  • 0 replies
  • 0 Helpful

Data roaming in EU with subscription pack

Hi there,I purchased £15 subscription pack with 25GB of data on 19th of June before coming to Italy. I just arrived in Rome this morning but since then I don't have any internet at all, although I got a text message from 150 stating that I can use my...

haru99 by • Investigator
  • 896 Views
  • 12 replies
  • 1 Helpful

Cannot see where data has been used

My data allowance renews on 2nd of the month and I got a text yesterday saying I'd used all 9gb even though the mobile app usage screen on my phone was showing that I'd only used 3.88gb. I phoned EE at lunchtime to try to find out what was happening ...

Data

So my data isn’t working I have over 12GB and it’s not been working for a couple of days

albguest by • Visitor
  • 219 Views
  • 1 replies
  • 0 Helpful

Resolved! Automatic gifting

Our family use a 40G data contract which is shared equally each month 4 ways. How do I make this share automatically so in the instance when the account holder is out of touch, everyone is not starved of data.

Bosun1955 by • Investigator
  • 3424 Views
  • 7 replies
  • 7 Helpful

No internet access

I have not had internet access for about 5 hours, the balance has been added to my number but it still does not connect anywhere, I live abroad and you have been using your service from roaming packages for a long time, right now   [mod edit: please ...

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