Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...
Hello. I've used current plan for 3months but I want to change the plan. Recently I got message from EE that my 50% discount will expire and I can change my plan at ee website. However, while I used my phone, I thought data is too slow than I expect ...
I received a text telling me that I had used up 80% of my data and then an hour or so later I received another one telling me that I had used 100% of my data. I was connected to my WiFi so I’m not sure how this happened and this seems to keep happeni...
Hello,I just started using Ee today.I don’t know how to activate the sim. No mobile network connection on my phone.I tried to connect my sim via ee app,i asked for a code and entered the ee sim number but no text arrived for the code.What should I do...
I received this text that said I should be getting unlimited data for the next 30 days as a birthday gift however, I just received a text saying I have used all of my data for the month ?
Hi I am going on a cruise in January around the Caribbean. I know I will have to buy an add on for mobile data but because I am stopping off everyday at different places. Barbados. Dominica. Puerto Rico. Virgin Islands etc. I can’t put multiple place...
Hello, My wife and I are on our own 30 Day Essential SIM deals (5gb data each). My wife’s data is running very low, can I gift her say 1.5gb of my data? She’s going on a trip and needs the data for her phone satnav.
17/01/24currently outside the eu and bill has refreshed and is showing no data. I need to gift some to a family member in the uk. I can’t see my usage on the app..it says EE can’t show it and to try later but I have been looking at this for the last...
I received an offer for unlimited data for 2 days for £2 from 1152, the message said I can renew as many times as I like until midnight on 28th October, I have already used the offer twice, I have texted the the activation word to 1152, but have not ...
Same hereMoved from Plusnet to EE end of December 2023 Unfortunately I moved 5 SIM cardsMy data dropped from (Down 55Mbps/ Up 35Mbps) to (Down 2.8Mbps/ Up 1 Mbps) not to forget Plusnet is third party provider.I Spoke to EE support team many times and...
I am in first month with ee and still have no mobile data. Not an area problem as cant access anywhere, it's a 4g phone on a 5g network and been told that's not an issue. All phones settings are correct. Cant understand what the issue is. Have we jus...
