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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 131500 Views
  • 49 replies
  • 20 Helpful

How can I monitor my data usage when roaming?

I know that EE has a fair usage policy of 50 GB when roaming in the Europe Zone, is there any way I can monitor my data usage to see how much I have used? I have an unlimited data plan normally, so when I go to view my data usage in the My EE app, it...

Gift of data

I gifted data to my wife's device, both on EE and both Samsung phones but the data is not showing on wife's device ? does she need to accept data or something? 

Resolved! Tunisia

Does the roam abroad pass work in Tunisia or can we use our data in Tunisia for free

Jo257 by • Visitor
  • 3904 Views
  • 1 replies
  • 2 Helpful

Unlimited add on

Does an add on on a monthly contract last for a full calendar month, if I'm halfway through my billing month?For example, my billing cycle is e.g. 20th of every month. If I choose an add on on the 10th, will I pay for the add on the 20th, even though...

Tali321 by • Visitor
  • 380 Views
  • 1 replies
  • 3 Helpful

Unlock Content lock.

How to turn off content lock for 4g on package payment phone. I want to know a way that works to unlock 18+ contents on my phone 4g as nothing in link below seems works: https://community.ee.co.uk/t5/Archived-Posts/Advice-EE-Content-Lock/td-p/741855 ...

CarlH1 by • Established Contributor
  • 1654 Views
  • 16 replies
  • 3 Helpful

Resolved! Tethering from my phone

Hi, I live in a flat with a 4g phone. I don't watch TV, just a little you tube and the odd prime video. Thinking cancelling my broadband and just tethering from my iPhone 11 Pro for the odd time I watch a movie or you tube on the bigger screen. Will ...

AJW11 by • Visitor
  • 614 Views
  • 2 replies
  • 2 Helpful

Adding data one off

I added 1GB when run low on data as one-off rather than increasing the monthly plan. The price selected was £5-6 (can’t remember exactly) however I have been charged £11.38! Very misleading…Then received a messaged saying that the 1GB has been added ...

Resolved! Using Hotspot with Unlimited Data

Hello, I really want to upgrade to the unlimited data plan and I want to know how much of my data I can hotspot for things like my PC. Customer service in the sales department seem to think its limited to 100gb of hot spotting your data, and they hav...

bsg94 by • Visitor
  • 879 Views
  • 1 replies
  • 1 Helpful

Unable to gift data

Is there currently an issue with being able to gift data? Tried app and on line  Thanks 

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