Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Gifted family 2nd EE sim 25GB data 3wks ago but not added to there SIM????.

So, Now they have used there 5gb EE have messaged them saying no more data so they will be put on slow data speed. The 25GB data I gifted to them was taken from my 125GB plan YET its not been added onto there 5gb data plan ?????Both SIMS/Numbers are ...

Resolved! Re: EE Sim in 4G Router - Device Connection Problems

Hi! I have similar issue with my Huawei mobile router, just wonder if you have solved the problem and how. Thank!

Ran out of data after buying add on

I get 100gb data a month, I've been using tethering the last 2 days as my WiFi at home is down. I paid for unlimited data add on each day, but I've now ran out of data. Even though my account shows unlimited. Is there a reason for this?

Resolved! Gifting.

Hi,I have an account that many years ago, I added an extra number/phone to for my long suffering other half to use. 2 distinct ac/tel numbers. I can access information on either account quite easily. I cannot for the life of me find out why the optio...

Data usage

Hi, for the past two months it has said that I have used up all of my data before the next payment. I have never used all of my date allowance and have been doing the exact same since having my contract. Please can you advise me why these two months ...

Resolved! How do i get more data pay monthly

I'm on a pay monthly contact that rolls over in a few days. I'm out of data but when I go to My EE no data packs are available. How can I buy more data?

Data

My plan is unlimited data but its saying I have no data left how can this be ? Any ideas

Want to add more hot spot to my phone

Could someone help me please as i have Unlimited data but only have a bit of hot spot to let other people use before that runs out how do i add more so i can let people use my hot spot please??

Unlimited data

I bought the £40 unlimited data add on, but my data isn’t working, it’s still showing me 0 MB as data balance in the EE app

Resolved! Data usage

This may have been asked already but here goes, on data usage what does 9.7gb/10.0gb mean, have I used 9.7 or is there 9.7 left. When I click on data usage the page does not load, cannot view latest bill either. Thank you