Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Data disappeared

my husband is gifted me 2 times data both time it's disappeared

No 4 or 5g signal

Hi I seem to have lost 4 &5g ?? Please advise

Data has disappeared

Can anyone help?

Re: Data

How can't I go on Internet or add unlimited data to my account

Can’t load Ann Summers

I can’t load, what I can only presume is because they are adult web pages, ie In my case, Ann Summers. I have checked the age restrictions etc on my iphone, everything is allowed. I have also checked on my ee account, again no restrictions. can anyon...

Reduced data allowance

Hi. I think my data allowance has been reduced since starting my contract. Is there any way of finding out for sure?

Data Gifting not working on My EE iPhone app

Hi, I have been trying all day to gift some of my data to my dad's phone. I can access the data gifting page on my EE app, but every time I click "gift data" with a selected amount, I'm stuck with a notification stating: "Gifting failed. Something we...

Carribean cruise

Could you tell me if there’s a data card that can be used in the Caribbean please

Data disappeared

This is the second time this has happened now. I checked my ee app the other day and I had 9/10GB left. I went out this morning and had a text saying all my data has been used, then after that text I then had my warning 80% text so I didn’t even know...

Resolved! Mobile data after switching networks

Hi there. Just switched my mobile to EE from BT, a couple of days ago. Had a text from BT to say the number had ported and as far as they are concerned they don’t have anything to do with the account anymore. since the switch, haven’t been able to us...