Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Mobile data not working

The mobile data on my phone keeps saying I have full 4G+ signal but then not loading any webpage or anything that requires an internet connection. My calls and texts still work, and I have a new SIM card from a few months ago after the issue kept hap...

My data never reset on 13th January

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No data?

My mobile data isn’t working ? I have full signal and my data won’t work ?

Mobile data hasn’t renewed HELP

I have 10GB of data every month, it was suppose to renew today but when I go onto my account it says I have 9.7GB left. The WiFi is rubbish on my phone so I have to use my data quite often. I need it to start over like it’s suppose to. HELP

Internet access

I am having problems with internet access when not on wifi each time I try to search on google as soon as I select a page nothing happens but as soon as I reconnect back to wifi the pages appear any ideas? I have already checked parental controls and...

TRAVEL POST

Does a TRAVEL PASS cover data, calls and texts while I am in South Africa?

Gifted Data Issue

I gifted 40GB to the others in on my account late this morning but it didn't seem to be credited there. The EE app says there is a problem checking how much data there is on the second SIM but show the main number as having been deducted 40GB. Unfort...

Roaming in France

I am on an ultimate plan, is there still a fair usage policy in place to roam in France? If so what is the cap? Really keen to be able to access my full data limit!Thanks, Hannah

Resolved! Data Usage Query - Help Please From Community to better Understand EE Response

Received a text after approx 10 days that I had burned through 20GB of data over the Christmas period when I had hardly used my phone and anyway was connected to home super-fast Wi-Fi.EE have not been able to provide a specific breakdown of use other...

Billing

how do I stop recurring billing to my 4g data pack