Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...
I have 40GB of data every month and for some reason it asking me to buy more data, when it just changed for a new month. So why do I need to buy data if I already have a monthly plan. Now I can not use my data that I pay for every month without havin...
My phone has always had roaming function switched on but previously when I've entered Taiwan I've had to purchase add ons in order to actually connect and use data. This time when I've entered Taiwan and China, my phone has stayed connected to 4G des...
Hi, I have topped up my credit and then bought an add on for data, I received an email saying I could start using my data and in My EE there shows that I have 10GB available, but it is not working, is there another step that I am missing? Thanks!
Ive hardly used the data function on phone, yet ive used over 7GB already, in less than 1 day....google chrome alone has eaten up 7.56GB.ive just done a speedtest and that seems to have reduced data by 1.25GB ..Any idea what is going on.....I have a ...
I’ve ran out of data pretty quick can I swap my unlimited txts and minutes for data?
Hi all - I’m having roaming issues in the USA, I’ve been here for about a week.My iPhone isn’t able to stably connect to a local carrier. When I come off airplane mode, it will search for a network and does connect (and show 5G status) but it will on...
Why does my 4g go from 45Mb/s at 5am to 11Mb/s at 9am, to 7Mb/s at 2pm, to 1.3Mb/s after 4pm?Is this by design or because the mast is over subscribed?
For the past few days my mobile data hasn’t been working and can only use my phone when connected to wi-fi. Doesn’t matter where I am, how do I fix this
I needed extra data so I bought an add-on. It was not obvious to me that this was a recurring charge. When I got a text telling me I was puzzled. I cancelled before the next direct debit but it says the bill had already been prepared and I will be ...
