18-07-2014 05:09 PM
Is there any way I can stop the "Congratulations: you can sign up for another Magic Number"?
I'm getting them repeatedly throughout the day & getting very annoyed with them. Surely telling me once should be enough!
18-07-2014 05:41 PM
Or you can use Twitter, Facebook or PM @CustomerService
19-07-2014 09:03 AM
What is going on here? Both my wife and myself have been bombarded with texts about adding a new magic number for several days now and I'm getting mighty sick of it. A quick trawl around the web suggests others are having the same problem.
The 150 number is about as much use as a chocolate fireguard, the menu system is clearly intended to prevent you from speaking to an actual person. Roll on October when I can escape from this stupid company with its slow website and inaccessible customer services.
19-07-2014 10:57 AM
19-07-2014 10:54 AM
Seems to be a major problem affecting all users. I've had 6 of these in the last few hours. Rung Orange CS via landline and there is a recorded message referring to this specific issue. Hopefully they'll sort this our asap
19-07-2014 04:11 PM
I have had 23 messages about this in less than 3 days. It's really doing my head in. Hubby has had nearly as many. I rang CS yesterday and was assured if I took out my sim card and battery the messages would stop. Needless to say they haven't. I agree with others - roll on October until we can change providers.
19-07-2014 08:53 PM
19-07-2014 09:41 PM
I've had around 40 in the last 3 days and they're driving me crazy. Upgrade date is September and after 15 years of appalling customer service I can safely say that this is the final nail in the coffin for me, I'll most certainly be changing networks
20-07-2014 10:10 AM
I'm getting blocks of about 6 texts 3 times a day 18+ per day. Driving me mad....
150 told me the system is stuck in a loop and they are working on it. I write software, it should be fixed now!
150 said, just delete the texts......., put your texts on silent..... Great help!
Asked for Magic numbers texts to be permenantly switched off, but told this was a 'back office function' and can not be disabled, pointed them to Orange Help where it says just contact 150 for it to be switched off and they investigated......
It may now be switched off, but will have to wait 24hours for update just 10 hours to go for peace!
20-07-2014 12:03 PM
20-07-2014 06:56 PM
Unfortunately we're having an issue with the text message service that reminds people they are eligible to add another magic number. This reminder should only be sent once, but some customers are getting multiple reminders.
If you've received any of these duplicate messages, please accept our apologies for any inconvenience. Remember: you're not charged to receive magic number reminders.
Our team is working on a fix that will stop any further instances of multiple reminders happening.
We're expecting an additional update on this fix tomorrow. I'll post here as soon as I have further details.
EE Community team
20-07-2014 09:59 PM
I reported this today. I have 2 phones on the account. They said they would stop these texts as I am a 'loyal customer'. They have stopped on ONE of our phones but seem to be worse now on the other!
21-07-2014 09:27 AM
I started receiving these on Friday, and up till now (Monday morning) have had about 40. 4 this morning.
I tried for 20 minutes on saturday to get through on 150, and when I did stumble on an option and connected to someone (with a phony english-sounding name) the call dropped as she couldn't hear me. She called back after the system saw multiple failed calls from me, and told there was a server issue in the philipines, and because of the typhoon they were unable to fix it, as they don't work sundays!
She recommended I download a 3rd party package to block their own texts!
I've been an orange customer for 15 years - 10 on a company account and the last 5 as an individual - and the service has fallen off a cliff since the T-Mobile acquisition.
You can't talk to people any more; you used to get straight through to a friendly helpful CSA.
The menus are designed to get you AWAY from customer services.
The website's also crap.
and I've got 18 months left on my contract.
and here's another text from them.....
21-07-2014 10:55 AM
Argh! When will these messages stop? My wife and I are are in Belgium at the moment, both getting these annoying texts.
How much does that cost me?
Surely if they have a program looping, just stop running it, Test it and put live again when it works.
I am sure nobody wants these text messages anyway!
EE / Orange stop harrasing your customers.
Steve & Magda - Two ex-customer in a years time (when the every increasing contract runs out).
21-07-2014 09:28 AM
21-07-2014 10:33 AM
as someone else said orange customer services the worst ever. 150 designed to make you hang up. no email contact. take a look at my rant. gadget50. come end of contract i,m going tescos sim only. ditch orange/ee
21-07-2014 10:51 AM
Got my first Magic Numbers text on Friday morning and have now had 24 notifications (make that 25) and counting. . . Can't believe that Orange/EE don't even have the courtesy to send a text apologising to their beleaguered customers, but then again - if they don't have the ability to fix the current fault - they probably wouldn't know how to ensure they don't accidentally send out multiple apology texts!