11-01-2013 04:11 PM
I had wonderful signal up until the weekend. Now i have 'No Signal' everywhere. I can't call anyone to get help, as theres no signal! Went to the EE shop who were very helpful, told me I needed a sim swap and sorted me out, however it hasn't fixed anything. Surely there should be a press release somewhere for this kind of large scale problem, so we know whats going on!
27-06-2013 12:57 PM
Had Orange, then Orange / T-Mobile for 3 years and no probs, then EE take over and about 6 weeks ago the mobile signal has gone...If I drive about 3 miles away it's fine, but at home it is zilch ! EE said there no were 'signal problems', then said turn flight mode on and off on my phone (?)...which I did, but zilch. Everybody is complaining but EE are not giving answers...
09-10-2013 09:43 PM
Hi thanks for posting when you where sold the contract diden't EE do a signal check with to see weather it is avalible to you EE signal only works in major cities and towns rural pleaces will be affected with loss of signal problem also EE should of told you that it is still roling out its services to serv 98% of the uk by 2014
but to switch it to use t-mobile or oranges signal
go to setting on the phones menue click on mobile network swtich it from automatic to maneal and once it gets a t-mobile or orangr signal select it but this will beable you to use the 3G network at your home
19-08-2013 03:50 PM
Yes, I have the same issue since moving to EE.
In watford I don't signal in some areas yet orange or t-moble is fine.
Anothe example is Brent Cross , in Boot EE no sign yet T-mobile is fine .
EE answer it's a faulty phone, if it faulty phone then it should work in ant area.
Also I think the service is rubbish , was on the phone for 35 minutes with NO answer.
09-10-2013 09:50 PM
HI when you took out the contact EE should of showen you a signal coverage map EE4G isent avalible in all areas yet only in major cities london birmingham bristol bath manchester sheffield and some major towns basildon essex southend-on-sea are being trialed at the mo
20-03-2014 09:14 AM
I live and work in and around the centre of Birmingham and so does my boyfriend. Neither of us have had signal for the past 2 days now... Turned it off and on, turned flight mode off and on and nothing. This happens frequently too.
21-09-2013 03:26 PM
Been with orange ten years .since ee was formed we lost our signal in the shop where I work in April may and they said they would send out a booster box it is now September they are rubbish And they can't tell you when or if they are going to sort it out. What can we do the shop is in the city of London our capital city and they can't get it . One theory I have herd is that they have reduced the actual phone coverage in favour 4g . I have wasted hours on the phone complaining so what do we do. It's sounds like they want us to leave because they have offered that or half price contract but just want to be able to use my phone at work
09-10-2013 10:21 PM
hi...im also facing same problem.....no singal inside house.....to make call or chek text need to go outside of home...and customer service is not helpful at all......when asked about singal box..t-mobile customer service disconnect the call...it happpen 5 time in last 4 days....
16-11-2013 05:56 PM
Do not count on getting a 'booster box' from EE.
Despite being told by EE store staff and the EE website that I will get full 3G inside and outside my place, I get nothing... and this is in London. Friends come over with their Vodafone or O2 phones and make and receive calls with no problems at all.
I have tried 3 different phones and, to be fair, EE have sent me a replacement Sim as they said it was probably a faulty sim... But nothing has worked. I cannot even send a text. When I do receive a text it's a notification of a missed call because I have no signal!! It's so bad that I have put a message on my voicemail apologising for not answering and explaining that "Everything Everywhere" is really "Not much of Anything Anywhere"... This is the worst phone service I have experienced in more than 20 years of mobile phone usage!
I'm self employed and depend on the phone for business, but it makes no difference to EE. I requested a boost box and was told it was EE policy not to provide them unless THEY do something to their coverage and it can be proved that what they did has effected a users reception. EE say as I'm in an existing EE 'black spot' they will not provide a boost box. Looks like it is my fault because I live where I do. ??Why is no coverage black spot shown on thei coverage map in my area??
They will not let me out of my contact unless I pay them more than £700!!! I have a phone service that is totally useless and I think EE are miss-selling by saying they provide coverage when they clearly do not.
So, don't expect to see a boost box... or any support of sympathy from EE. Conside putting a voice message on your voice mail explaining your situation so that your friends and colleagues don't think your ignoring them and make sure you share your experience with anyone you know who might be thinking of moving to EE. That's what I'm doing - as well as communicating all of this to Trading Standards.
16-11-2013 10:47 PM - last edited on 17-11-2013 07:16 AM by MikeT
The coverage checker , has a disclaimer which is worthy of the money they pay their law firm .There are problems with no EE declared reps on this site.
02-01-2014 10:05 PM
I have been with ASDA mobile since 2007 they were
3 weeks ago