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Investigator
nerei
Posts: 4
Registered: ‎09-03-2013

No signal on my new Iphone

Hi there

I was wondering if someone could helped me. I just bought a new Iphone5 and I switched from Tmobile to EE at the same time. Nevertheless, my iphone keeps saying no signal and if I put the old SIM card in my old phone it still has signal. Does anyone know why?

Thanks a lot!!

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jmitchel
Posts: 4,345
Registered: ‎30-10-2012

Re: No signal on my new Iphone

[ Edited ]

With your old T-Mobile SiM card in you iPhone, have you sent a text to 3333 with the word SWITCH

 

This starts the SIM swap process.  It can take upto 24 hours to complete but usually happens within the hour.  Your T-Mobile SIM card soon stop working and then your new 4GEE SIM card should start working shortly after this.

 

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Investigator
nerei
Posts: 4
Registered: ‎09-03-2013

Re: No signal on my new Iphone

nope as they didn´t tell me. But I can´t put my old card in my Iphone as it´s different... Can I do it from my old device as well?

Thanks for that!

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jmitchel
Posts: 4,345
Registered: ‎30-10-2012

Re: No signal on my new Iphone

Yes, it should still work from your old device or any other T-Mobile handset.

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Investigator
nerei
Posts: 4
Registered: ‎09-03-2013

Re: No signal on my new Iphone

thanks I´ll try then. hope it works!! thanks
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Investigator
nerei
Posts: 4
Registered: ‎09-03-2013

Re: No signal on my new Iphone

If you have Orange is it the same number to SWITCH? Thanks
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jmitchel
Posts: 4,345
Registered: ‎30-10-2012

Re: No signal on my new Iphone

[ Edited ]

No, Orange to 4GEE is a full number port so will take upto 2 days to complete and will only happen Mon-Fri.

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