17-12-2013 07:55 AM
I've only been with EE a couple of months, but the last 24 hours my network connection has been terrible.
I'm using an iPhone 5c with a new EE nano sim.
I checked the coverage checker on the EE website prior to agreeing on this tarrif, and it shows solid 4G coverage for my postcode, BB4 4PE
In reality, what I really get is either no service at all, or a 1 bar 2G connection.
When I do have coverage, I have instances where I am unable to make a call. People are unable to call me, and telling me it's going straight to voicemail, when I have signal and can make a call, I get dropped calls frequently.
I have so far done the following with no change
- take out sim card and clean it
- tried an alternate network sim card that works fine (O2)
- done factory reset of my phone
- made sure all carrier settings are up to date
Can someone from EE please offer some help with this?
17-12-2013 10:35 PM
I know mobile operators have this get out clause of not guaranteeing indoor coverage, but I can also stand outside my front window and still get no signal
17-12-2013 10:51 PM
I don't have much experience with Apple myself - more an Android man. Have you connected to wi-fi to see if there are any iOS updates that it wants to do? I know that realistically, it should work out of the box....
I can only suggest calling EE from another phone to log the issue as soon as possible: If you have a faulty handset, it'd be better to report it sooner rather than later in case it has to go through a repair process.
Finally, it might be worth adding your post to the EE Apple iOS Devices forum to see if someone is lurking in there that can assist!
18-12-2013 12:46 AM - edited 18-12-2013 12:48 AM
18-12-2013 02:22 PM - edited 18-12-2013 03:11 PM
From people at work have also have no service in that area all week. It has been reported to EE but there is no time frame for a fix yet.
Where I work (in Rising Bridge) I have had no 4G coverage this week (was up and down last week too), though 3G and 2G is working in that area as that comes from a different EE mast (the one on Manchester road near Hollands pies)