EE Community

Reply
Investigator
christof21
Posts: 4
Registered: ‎17-12-2013

Network trouble. New EE customer

I've only been with EE a couple of months, but the last 24 hours my network connection has been terrible.

 

I'm using an iPhone 5c with a new EE nano sim.

 

I checked the coverage checker on the EE website prior to agreeing on this tarrif, and it shows solid 4G coverage for my postcode, BB4 4PE

 

In reality, what I really get is either no service at all, or a 1 bar 2G connection.

 

When I do have coverage, I have instances where I am unable to make a call. People are unable to call me, and telling me it's going straight to voicemail, when I have signal and can make a call, I get dropped calls frequently.

 

I have so far done the following with no change

 

- take out sim card and clean it

- tried an alternate network sim card that works fine (O2)

- done factory reset of my phone

- made sure all carrier settings are up to date

 

Can someone from EE please offer some help with this?

 

Thanks

Investigator
christof21
Posts: 4
Registered: ‎17-12-2013

Re: Network trouble. New EE customer

Bump. Plenty of views to this. Still sat here with no signal as soon as I get home.

I know mobile operators have this get out clause of not guaranteeing indoor coverage, but I can also stand outside my front window and still get no signal
Skilled Contributor
JohnnyButcher
Posts: 116
Registered: ‎13-09-2013

Re: Network trouble. New EE customer

I don't have much experience with Apple myself - more an Android man. Have you connected to wi-fi to see if there are any iOS updates that it wants to do? I know that realistically, it should work out of the box....

 

I can only suggest calling EE from another phone to log the issue as soon as possible: If you have a faulty handset, it'd be better to report it sooner rather than later in case it has to go through a repair process.

 

Finally, it might be worth adding your post to the EE Apple iOS Devices forum to see if someone is lurking in there that can assist!

jmitchel
Posts: 4,774
Registered: ‎30-10-2012

Re: Network trouble. New EE customer

[ Edited ]
There is also quite a substantial outage in that area at the minute (I work just up the road from there), with at least 1 EE and Three mast completely out of service. It's effecting EE 2G/3G and 4G in that area as well as Three 3G.
Community stars programme
Investigator
christof21
Posts: 4
Registered: ‎17-12-2013

Re: Network trouble. New EE customer

Jmitchel - where did you find out about the outage?
Investigator
christof21
Posts: 4
Registered: ‎17-12-2013

Re: Network trouble. New EE customer

Johnny - phone is fully up to date, and works fine with another network SIM card in it. Don't worry pal, already been down the thinking it's the handset route.
jmitchel
Posts: 4,774
Registered: ‎30-10-2012

Re: Network trouble. New EE customer

[ Edited ]

From people at work have also have no service in that area all week.  It has been reported to EE but there is no time frame for a fix yet.

 

Where I work (in Rising Bridge) I have had no 4G coverage this week (was up and down last week too), though 3G and 2G is working in that area as that comes from a different EE mast (the one on Manchester road near Hollands pies)

Community stars programme
jmitchel
Posts: 4,774
Registered: ‎30-10-2012

Re: Network trouble. New EE customer

Any updates on this outage from anyone at EE please? Still no service in this area?
Community stars programme
jmitchel
Posts: 4,774
Registered: ‎30-10-2012

Re: Network trouble. New EE customer

Currently at work and 4G has returned here this morning so I suspect the fault has now been fixed in this area :smileyhappy:
Community stars programme