26-11-2012 08:48 AM
I can't seem to find a web page that shows the status of the Network, does this exist. Other netowrks have reasonably good systems where you can type in your postcode and get the status of the local cell towers. It's very useful as at least you know if the problem is your phone or the netowrk.
Posting this because I have no internet today in London, traveld from North London to central and still no data, would be good to know EE acknowledge the problem.
26-11-2012 09:09 AM
26-11-2012 09:35 AM
I did manage to find their service status page here:
However, it dosen't seem to be updated with the current issue. I also spoke to customer service, I got through very quickly and they straight away admited the issue, if they just updated the site would have saved both of us the time withthe phone call.
26-11-2012 10:42 AM
Same here. Came in from Sevenoaks which was dead at 8am and now in London Bridge at 10:30 still dead.
Phoned EE and got some vague answer about a global problem where some people had a message asking them to upgraded them bundle. I haven't had this, just no internet.
This is my first day on EE and not really filling me with confidence.
26-11-2012 10:54 AM
Haven't seen a 4G signal all morning, and although I see 3g I get a "PDP Authorisation" error when I try and use Safari.
My phone is also flitting between "no service" and 1/2 bars.
This is in London.
26-11-2012 10:59 AM
There is obviously a pretty widespread data connectivity problem across parts of London and the South East since this morning. Personally, I was receiving a message that my data allowance had been used up (it hadn't nor anything like it) and when I called to query with EE, they said that the CSRs had no visibility of my unbilled usage (for privacy reasons?!) and so couldn't tell whether this was correct. This obviously makes no sense for a number of reasons, not least that I can see my unbilled usage but that CS can't!
In any event, they said they were escalating as they had received many similar calls already this morning.
Any chance you can use your customer service connections to ensure that this is properly investigated and recitified asap? If, e.g., the system is incorrectly zeroing data allowances, this would be easily rectified in the interim by giving affected customers free bundles of additional data while the problem is fixed.
26-11-2012 11:14 AM
Same in Bristol
PDP Failure, no 4G signal at all, keeps dropping off to no service
Calls and Text are fine, but no internet access at all
It did bring up the upgrade bundle once on safari saying i need more data??
Now its just the PDP message..
26-11-2012 11:19 AM
Oh I also called EE and they said I had used 240mb of data since last Monday which I know is miles off
The iPhone mobile data says I have used around 81mb! (up and down combined)
Something at EE is very wrong, so I have cancelled my contract and go back to my T-Mobile plan which should be done within 48 hours...... will see
26-11-2012 11:30 AM
I am really worried about this data issue, there is no way on earth I have used 240mb since last Monday
However the guy on customer services said it is correct, but the iphone says a third of that!
Plus any idea how long this is going to be down, my phone is going no service, 3G, no service all the time!
26-11-2012 11:41 AM
Started using new EE sim this morning after switching from Orange. Phone number has been transferred and calls and texts work. But no internet access - PDP authentication error. Edinburgh.
26-11-2012 11:43 AM
unbelieveable! LTE just came back so I chanced Safari.
Apparently I have now used my entire 5gig of data.
How on earth did that happen? I tell you how....IT DIDN'T HAPPEN !!
What on earth is going on?
26-11-2012 11:38 AM
I got no data connection, then for 1 minute I got data connection and it showed a usage of 0MB out of 0MB. Then told me to buy a data add-on.
It also told me my 3GB add-on expired on 11th November and that is when I joined EE.
Creepiest thing is I've only used 666MB of Data according to my phone... Had to do work on the train here, so lost out on billable hours.
I called 150, and the guy told me to buy an add-on then I said I didn't use the data limit. The guy wouldn't believe me, then told me he would escalate it to Technical Support who he had to email. I thought I was already talking to Technical Support. He said he had no clue how long it would take. Not helpful AT ALL. Didn't really make me feel relaxed, and was pretty much making me feel like he thought it was my fault.
I've had good customer service from EE, until today. Really dissapointed. At least he should have said other people have similar issues.
26-11-2012 11:47 AM
To the last two posters and anyone else worried about having used their data allowance:
Barring a massive coincidence, don't worry - you haven't used your allowance. EE is currently experiencing some kind of major data meltdown which we now know affects customers from (at least) London to Bristol.
You can completely disregard what CS tell you re data allowances. The girl I spoke to this morning said that I was the fourth person with the same issue (that she alone had spoken to) and that she had told the first person that they must have used up their allowance, because the system can't be wrong (heaven help us all!). However, since many people had reported the same issue, she displayed remarkable intelligence in concluding that it was obviously an EE error!
It looks like it is manifesting itself in various ways depending on the handset you have among other things.
Let's just hope it gets resolved very quickly otherwise I foresee merry hell being raised.
26-11-2012 11:48 AM
Can you get them to update the status page with some real info of the problem as its the lack of communication that is really the source of frustration. I don't mind outages so much as long as they are not all the time and that the company communicates the problems effectively.
26-11-2012 11:55 AM
26-11-2012 11:49 AM
I had exactly the same conversation with EE
They said I have used a load of data that I know i havent!
Was told it was correct and I was wrong, poor, very poor service
the customer is always right?? not with EE
26-11-2012 11:59 AM
I have just spent 30 Minutes on the phone as they have told me I have used 3.5gig in two weeks, impossible I said, was put on hold and now adviced thereis a problem that they are working on, I now have the PDP error and I am from Sunderland, North East, this seems to be affecting everywhere, Sick as a chip