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Established Contributor
Toliver182
Posts: 37
Registered: ‎04-04-2013

EE censoring/filtering 4GEE internet connections. IMGUR.COM

[ Edited ]

Hi All

 

UPDATE: EE HAVE SINCE CONTACTED ME TO SAY THAT EE IS NOT RESTRICTING ACCESS TO IMGUR

 

THAT THE BELOW EMAIL IS INCORRECT, EE APPOLAGISED

 

EE ARE INVESTIGATING AND WILL ESTABLISH WHY ACCESS TO THIS SITE IS UNAVAILABLE AT PRESENT.

 

For All PR/Media:

 

I do not have content lock enabled. I had my content lock removed on day 1 of my contract in 2012. 


EE are filtering their customer’s internet connections.

Access to the website http://imgur.com is being blocked by EE.

EE state on their website that they do not block access to any legal sites.:

EE Block - 

http://help.ee.co.uk/system/selfservice.controller?ARTICLE_ID=20164&CONFIGURATION=1016&PARTITION_ID=...


The Internet Watch Foundation has stated they are not blocking http://imgur.com:

 

https://twitter.com/toliver182/status/400214629374103552

 

EE's executive office have confirmed to myself that they are currently blocking the whole of http://imgur.com
EE will not tell me why they are blocking this website.

Attached is the email I recieved from EE stating they are blocking the website:

EMAIL CONFIRMATION:

 

Edit for clarity:

 


This is affecting 4GEE customers only.

 

4GEE Customers are routed via the "T-mobile" ISP or the "Orange" ISP. I believe this is due to load balancing. 

 

To see what ISP you are currently using simply visit the link below and look at the ISP label.

http://whatismyipaddress.com/

 

The censor is currently only affecting customers routed via the T-Mobile ISP

 

The executive representative stated that it should be restriced via the Orange ISP also and i am "Lucky" that I can access the website sometimes.

 

http://imgur.com is an image host; it provides most of the content for http://reddit.com


It’s also worth noting that the list of websites that have been court ordered to be blocked in the UK are still accessible using EE


http://en.wikipedia.org/wiki/List_of_websites_blocked_in_the_United_Kingdom

 

I have not received an adequate response or solution from EE.


I will be making an application to CISAS (Communications and Internet Services Adjudication Scheme)

 

I am happy with every other aspect of service from EE. I do not wish to cancel my contract. I just want the service I am paying for.

 

 

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Visitor
barryallott
Posts: 1
Registered: ‎18-11-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

I will be cancelling my contract at next renewall unless this is removed.

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Explorer
ciaran036
Posts: 2
Registered: ‎15-09-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

Surely they must have made a mistake. Why else would they block a totally legitimate image-sharing site that is used extensively on the internet? 

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Established Contributor
Toliver182
Posts: 37
Registered: ‎04-04-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

I wish they had. But I have been told multiple times that it's intentional
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EE Employee
richardcbristol
Posts: 4
Registered: ‎19-11-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

EE are not intentionally blocking this page. If they were they'd be blocking it on all IP address ranges and across all 3 brands.

 

IWF are not intentionally blocking this page either.

 

As the issue is with a specific IP range then DDOS prevention misconfigured could be the issue and would be with imgur.com. Or it could be something within the EE network having gone wrong but I can't see why that would be with a specific site.

 

I've forwarded the issue to the appropriate people within EE to try and resolve it and to reply with an official response.

 

 

Richard

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Established Contributor
Toliver182
Posts: 37
Registered: ‎04-04-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

Hi Richard

I have already had confirmation from imgur that it is not a DDOS prevention method.

They checked their config and then advised me to contact my ISP

The EE exec rep states that it should have been blocked via the Orange ISP route and that i was lucky if i could access it.

May I ask who you are going to forward this to to get the correct response? I was advised that the Executive office was the highest point of escalation

Tom.
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EE Employee
richardcbristol
Posts: 4
Registered: ‎19-11-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

> The EE exec rep states that it should have been blocked via the Orange ISP route and that i was lucky if i could access it.

I'm not sure who you are talking to but this is incorrect. If EE or Orange or T-Mobile were intentionally blocking imgur.com you would be blocked regardless of which network you were on and which IP address  you were allocated. As another poster earlier has said, if you were blocked via EE you'd be redirected to the safeguard or content lock pages on this site. If you were blocked via IWF you get redirected to another page that is obviously IWF related.

 

This is a fault in the network. I have reported it as such and someone from EE will update hopefully shortly.

 

 

Richard

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Established Contributor
Toliver182
Posts: 37
Registered: ‎04-04-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

Hi Richard

I really do hope this is a fault in the network.

There is no re-direction to a block page, no "unable to connect error. Just a blank page.


I emailed the executive email addresses. This was obviously passed on to their Customer Service team authorized to represent the execs.

The representative i spoke to advised she did not want me to post her full name due to DPA.

Who exactly are you reporting it to in EE?


Thanks.
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Established Contributor
Toliver182
Posts: 37
Registered: ‎04-04-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

Hi Richard

Just looked you up on Linkedin.

Thanks for taking the correct action.

Everything I have posted above is simply what The EE executive office have advised me


Thanks.
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Community Manager
Ed_H
Posts: 569
Registered: ‎13-10-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

[ Edited ]

Hi Toliver,

 

Thanks for raising this. We're aware of your problem with imgur and we're working on a fix. 

 

And many thanks Richard for helping out.

 

For now, it would be good to know if there's a wider issue accessing imgur. Has anyone else had a problem?

Thanks,

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Established Contributor
Toliver182
Posts: 37
Registered: ‎04-04-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

UPDATE: EE HAVE SINCE CONTACTED ME TO SAY THAT EE IS NOT RESTRICTING ACCESS TO IMGUR

THAT THE BELOW EMAIL IS INCORRECT, EE APOLOGIZED

EE ARE INVESTIGATING AND WILL ESTABLISH WHY ACCESS TO THIS SITE IS UNAVAILABLE AT PRESENT.
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EE Employee
richardcbristol
Posts: 4
Registered: ‎19-11-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

I'm in the proces of raising a ticket internally at EE to investigate this issue. I've not managed to reproduce it myself as yet. Is the issue still occuring? It's definitely something specific to the IP address you are being allocated rather than a complete block on the site. I myself have just been able to access imgur.com from 31.67.224.191 so it may be a relatively small range of IP addresses affected.

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Established Contributor
Toliver182
Posts: 37
Registered: ‎04-04-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

Hi Richard

I do not have access from: 31.119.129.81

Call me if you want to do some live testing, DM on twitter for my number

Do you want a tracert or anything else?


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Established Contributor
Toliver182
Posts: 37
Registered: ‎04-04-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

Your IP Address Is:31.119.129.81

ISP:        T-Mobile (UK) Limited

Services:              None Detected

Country:              United Kingdom

 

C:\Windows\system32>ping imgur.com

 

Pinging imgur.com [103.31.7.35] with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

 

Ping statistics for 103.31.7.35:

    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

Tracing route to imgur.com [103.31.7.35]

over a maximum of 30 hops:

 

  1    26 ms     1 ms     1 ms  172.20.10.1

  2     *        *        *     Request timed out.

  3    69 ms    48 ms    67 ms  10.247.226.209

  4   350 ms    70 ms    68 ms  172.27.177.249

  5   107 ms    36 ms    79 ms  172.27.180.18

  6    77 ms    39 ms    80 ms  172.27.180.174

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9   208 ms    36 ms    80 ms  87.237.20.163

 10   233 ms    50 ms    69 ms  87.237.20.35

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 

Trace complete.

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EE Employee
richardcbristol
Posts: 4
Registered: ‎19-11-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

Many thanks. This should help our technical team work out the issue. Once we've identified and resolved the issue we will let people know.

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Explorer
Bugzrip
Posts: 2
Registered: ‎06-11-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

Just to confirm, I have the same issue whenever I am on the 31.xx range of IPs. When I am on the 213.xx range it works without issue.
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brendonx
Posts: 10,596
Topics: 115
Kudos: 1,054
Solutions: 680
Registered: ‎24-04-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

Richard. Thank you for confirming what I said about it would redirect them to this community if it was intentionally blocked. Always good to have back up from EE staff om here.

If you think I helped please take time to press the button below

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Visitor
Toogaforcomfort
Posts: 1
Registered: ‎20-11-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

I'm having the same issue. I joined EE last week and find access is sporadic. I'm in and out of server rooms all day so I am assuming like others have seen its down to address allocation. This is really affecting my procrastination time on reddit.
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brendonx
Posts: 10,596
Topics: 115
Kudos: 1,054
Solutions: 680
Registered: ‎24-04-2013

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

Like Richard (an EE employee) has said Toogaforcomfor, this block shouldn't be in place. If it should be in place it would effect both T-Mob and Orange IP's but it is only affecting T-Mobile IPs.

Also if it was an intentional block it would automatically redirect you to this community.

EE will be working on a fix for this but first they got to find out what it causing it. This may take some time.

If you think I helped please take time to press the button below

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jmitchel
Posts: 3,808
Registered: ‎30-10-2012

Re: EE censoring/filtering 4GEE internet connections. IMGUR.COM

This is now working with T-Mobile 31.xx IP's so looks like EE have sorted this now.
Community stars programme
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