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Brilliant Contributor
Chester
Posts: 3,695
Registered: ‎22-01-2013

EE Swap - "The Easy Way To Upgrade Mid-Contract"

[ Edited ]

Apparently EE have announced a new service called EE Swap which allows you to trade in your handset and upgrade to the latest handset after only six months. You pay a fee (which is based on your tariff) and hand over your old handset (has to be working and in good condition) at an EE shop, in return you will get a shiny new phone.

 

As usual EE don't appear to have updated their website to give any details of this new service. Perhaps the staff in EE shops will be better briefed. 

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jmitchel
Posts: 3,926
Registered: ‎30-10-2012

Re: EE Swap

There's an EE press release about this here

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brendonx
Posts: 10,604
Topics: 87
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Registered: ‎24-04-2013

Re: EE Swap - "The Easy Way To Upgrade Mid-Contract"

Does this include people already that had a contract with them or just new customers?

I am just wondering no plans to get rid of my S4

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jmitchel
Posts: 3,926
Registered: ‎30-10-2012

Re: EE Swap - "The Easy Way To Upgrade Mid-Contract"

[ Edited ]

I would say yes, it applies to everyone (excluding SIM only of course) as the T&C's state:

 


You need to be on an existing EE, Orange or T-Mobile plan - whether that’s a new plan or an upgrade/renewal from a previous plan and including plans which were taken out from one of our indirect partners such as the Carphone Warehouse;

 

There now a page of the EE website for EE Swap here

 

TBH, those T&C's and that page do need clarifying as it doesn't actually mention that you do need to be on an existing 18 or 24 month contract to qualify for EE Swap.  It's only the press release that mentions this minor little detail!!

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Brilliant Contributor
Chester
Posts: 3,695
Registered: ‎22-01-2013

Re: EE Swap - "The Easy Way To Upgrade Mid-Contract"

It applies to anyone.

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Established Contributor
wolfy35
Posts: 37
Registered: ‎10-09-2013

Re: EE Swap - "The Easy Way To Upgrade Mid-Contract"

Not everyone... or not exactly everyone.

 

If you read the details on ee.co.uk/swap you can only swap handsets if you are on one of the specific 4g price plans listed AND you have one of the 5 specific handsets listed.

 

All other customers have to pay an early upgrade/termination fee

 

 

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Brilliant Contributor
Chester
Posts: 3,695
Registered: ‎22-01-2013

Re: EE Swap - "The Easy Way To Upgrade Mid-Contract"

Guess you will need to speak to the people in the shop, this is a shop only offer. Agree that a 32GB is worth more than a 16GB so there should be some kind of differential. 

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Explorer
oldbiddy53
Posts: 5
Registered: ‎11-09-2013

Re: EE Swap - "The Easy Way To Upgrade Mid-Contract"

Sounds good initially but looking at the the contracts listed it seems to only apply for more expensive contracts

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Investigator
kelseyjay05
Posts: 3
Registered: ‎23-09-2013

Re: EE Swap - "The Easy Way To Upgrade Mid-Contract"

can employees do swap option when they have a personal contract?
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brendonx
Posts: 10,604
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Registered: ‎24-04-2013

Re: EE Swap - "The Easy Way To Upgrade Mid-Contract"

Dont see why they couldnt

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Contributor
adamr8965
Posts: 11
Registered: ‎22-09-2013

Re: EE Swap - "The Easy Way To Upgrade Mid-Contract"

Did you have to buy the phone & the plan from the EE store in first place, or could it be say carphone warehouse, phones 4 u etc?
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jmitchel
Posts: 3,926
Registered: ‎30-10-2012

Re: EE Swap - "The Easy Way To Upgrade Mid-Contract"

No, as long as your on any brand of EE tariff, it doesn't matter where you purchased it from.
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