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Explorer
garethstitt
Posts: 2
Registered: ‎20-05-2013
Accepted Solution

4G network down?

I'm in Belfast and since 10am I have been unable to connect to Internet or anything web based.

Making and receiving calls is fine though whatsapp, email and general browsing aren't working. Any ideas?
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Investigator
harrisck
Posts: 3
Registered: ‎20-05-2013

Re: 4G network down?

Same issue in Cardiff. Must be a network problem.

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Explorer
veronikurr
Posts: 2
Registered: ‎20-05-2013

Re: 4G network down?

Same in London - internet hasn't worked on my phone for 2 hours minimum now... 

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Visitor
Napperface
Posts: 1
Registered: ‎20-05-2013

Re: 4G network down?

I just bought myself the online mobile for my laptop and spent the whole morning trying to make the dongle work... if theres no service that would explain everything! Good times! :smileyfrustrated: Is anyone aware of a way you can check the networks status? Or do we just have to guess by people shouting on here?

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Northerner
Posts: 2,714
Registered: ‎04-03-2013

Re: 4G network down?

No signal of any kind in LS27.

What a shambles
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New Member
eframe
Posts: 1
Registered: ‎20-05-2013

Re: 4G network down?

And I have the same problem in Edinburgh!

 

Any news from EE on this?

 

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New Member
weecaz1975
Posts: 1
Registered: ‎20-05-2013

Re: 4G network down?

I'm the same, guys. No internet network in Glasgow either. Phone signal fine however
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Investigator
priesty_lfc
Posts: 4
Registered: ‎18-03-2013

Re: 4G network down?

Down in Bristol too, only showing 3G as being available but cant get online at. Hasnt said LTE since about 11am

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New Member
lizzieel
Posts: 1
Registered: ‎20-05-2013

Re: 4G network down?

Same issue in London, for the last 4 hours now!

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Explorer
veronikurr
Posts: 2
Registered: ‎20-05-2013

Re: 4G network down?

Now it's showing No Network as well as NO INTERNET!!! lets gather those pitchforks and torches.... 

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Explorer
Hollowleg
Posts: 4
Registered: ‎20-05-2013

Re: 4G network down?

Ive just called 150 & when you get to the problems with the internet connection part there is a recorded message say there having problems with the data & it will be fixed as soon as possible

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New Member
molloypetero
Posts: 1
Registered: ‎20-05-2013

Re: 4G network down?

Down in Hammersmith also

 

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Visitor
SheffieldSteve
Posts: 1
Registered: ‎20-05-2013

Re: 4G network down?

Same in Yorkshire, just switched from T-Mobile to EE on Saturday aint been on net since..shambles.

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Contributor
twynne
Posts: 12
Registered: ‎10-05-2013

Re: 4G network down?

Same in KT6.  Just went into local store and was told the entire network is down at the moment and has been for most of the morning.  There is no ETA at the moment.

 

Great that the service status page on the site just says 'no issues'.  Way to keep customers informed EE!

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Explorer
garethstitt
Posts: 2
Registered: ‎20-05-2013

Re: 4G network down?

I've only been with them since Thursday, not a good start to life with EE. Hopefully we'll be rewarded/compensated
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Explorer
mtteh
Posts: 2
Registered: ‎14-05-2013

Re: 4G network down?

Yup, In london I had LTE until around half 10 ish  although my phone has stated 3g all day it still won't let me load anything what so ever.

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Explorer
Hollowleg
Posts: 4
Registered: ‎20-05-2013

Re: 4G network down?

4G is working now in Leeds been off since this morning

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Ex-Community Manager
Joe
Posts: 108
Registered: ‎04-03-2013

Re: 4G network down?

Hi everyone, I'm looking into this for you now - bear with me!

Thanks
Joe
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Established Contributor
geordiechris
Posts: 27
Registered: ‎29-04-2013

Re: 4G network down?

[ Edited ]

Looks like I'm back up and running in Newcastle.

 

If you have an iPhone go to Settings > General > Cellular and turn both Cellular Data and Enable LTE off, leave it about 30 seconds or so then switch both of them back on.  You should then get your 4G (LTE) signal back after about 30-45 seconds of switching them both back on

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Investigator
tommylee
Posts: 3
Registered: ‎20-05-2013

Re: 4G network down?

Network working again as mine just came back on
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