EE Community

Reply
Visitor
zobo
Posts: 1
Registered: ‎11-10-2013
Accepted Solution

live chat

is there such a thing as ee live chat? i need to speak to an advisior but don't have access to a phone at the moment!

Please use plain text.
jmitchel
Posts: 3,695
Registered: ‎30-10-2012

Re: live chat

Only if you are a 4GEE customer.  The live chat is available by clicking a link once you log into your online 4GEE account.

Please use plain text.
Visitor
frankie_foyle
Posts: 1
Registered: ‎26-01-2014

Re: live chat

hi i need some help i bought a voucher with 20 pound on it and i cant top it up for some reason its 16 digits and it wont work 

Please use plain text.
New Member
shmapaul
Posts: 1
Registered: ‎20-03-2014

Re: live chat

whats going on? its more than 6 hours, no signal. i cant talk This is the only contact. i do not know what i will do in case of emergency. who will pay for this inconvenience. EE has to pay for this huge problem.
Please use plain text.
Investigator
patmustard
Posts: 3
Registered: ‎18-04-2013

Re: live chat

Yeah. They'll credit you for six hours of lost service. Which is all you're entitled to. What is it with people on here. Credit junkies. It says in the terms and conditions of any network that they will cover a loss of service for what they fail to provide. Not any other outside financial losses that may have been incurred as you lost service. From time to time, large mobile phone networks have technological server breakdown and resultant outages. It happens. Deal with and get over it.

Please use plain text.
Brilliant Contributor
Chester
Posts: 3,695
Registered: ‎22-01-2013

Re: live chat

Random

Please use plain text.
New Member
pranavbhatt
Posts: 1
Registered: ‎26-05-2014

Re: live chat

how can i chat with ee customer service provider ?

Please use plain text.
Customer service advisor
David_M
Posts: 657
Registered: ‎16-08-2013

Re: live chat

Hi pranavbhatt,

 

There is a guide for initiating a live chat here.

 

Regards,

David M

Please use plain text.
Visitor
Hajra
Posts: 1
Registered: ‎21-12-2013

Re: live chat

I've just deleted an album from my gallery on my samsung galaxy s3, is there any way to restore these back? (I am an ee customer)
Please use plain text.
brendonx
Posts: 10,046
Topics: 104
Kudos: 977
Solutions: 631
Registered: ‎24-04-2013

Re: live chat

Not unless you backed up you phone.


If you think I helped please take time to press the button below

Please use plain text.
Established Contributor
Jamies144
Posts: 19
Registered: ‎31-12-2013

Re: live chat

I can not find the chat
Jamie I am a customer with iPhone 5 on 4gee extra plan
Please use plain text.
Contributor
ashleyjonesuk91
Posts: 12
Registered: ‎26-11-2013

Re: live chat

i do agree some time not alway up on 4g account maybe EE need looking into this make sure it be on all the time, i know vodafone live chat alway work 

Please use plain text.
Established Contributor
Jamies144
Posts: 19
Registered: ‎31-12-2013

Re: live chat

Please use plain text.
Customer service advisor
Sorcha
Posts: 635
Registered: ‎25-07-2013

Re: live chat

Hi Simo242,

 

If you have not been able to get the new SIM activated, drop us a private message and we can help. We would need your mobile number and full name and we can activate it after some security questions.

 

Thanks
 

Sorcha


 

Community guidelines Community stars programmeMeet the EE Community teamHow to use the community
Please use plain text.
Star Contributor
winston
Posts: 879
Registered: ‎15-11-2012

Re: live chat

Both O2 and Vodafone has 24/7 live chat support. EE's only available til 8PM I think.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
P.S. I don't work for EE
Please use plain text.
jmitchel
Posts: 3,695
Registered: ‎30-10-2012

Re: live chat

[ Edited ]

Both O2's and Vodafone's are out-sourced though (as are both their customer service email systems).  Well actually come to think of it, pretty much all of O2 and Vodafone is out-sourced now anyway!!

Please use plain text.
Star Contributor
winston
Posts: 879
Registered: ‎15-11-2012

Re: live chat

I've used both O2 and Vodafone's, they're pretty good. You can negotiate your tariff prices with online chat advisor too.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
P.S. I don't work for EE
Please use plain text.
Community Manager
Ed_H
Posts: 508
Registered: ‎13-10-2013

Re: live chat

Hi Zobo,

 

I wrote a quick guide on how to access live chat support here.

 

 

Please use plain text.
New Member
connor_bolland7
Posts: 1
Registered: ‎04-03-2014

Re: live chat

i can i have help topping up it saying i need to enter a 12 diget number on my ee network i currently have 16 diget voucher number 

 

Please use plain text.
Customer service advisor
Rory_F
Posts: 549
Registered: ‎12-09-2013

Re: live chat

Hi connor_bolland7

 

If you're having problems getting a top-up to work and the issue is still ongoing I'd like to help.

 

I've sent you a PM, can you please reply to this directly and we'll go from there?

 

Best regards,

 

Rory
 

Please use plain text.