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Visitor
zobo
Posts: 1
Registered: ‎11-10-2013
Accepted Solution

live chat

is there such a thing as ee live chat? i need to speak to an advisior but don't have access to a phone at the moment!

jmitchel
Posts: 4,764
Registered: ‎30-10-2012

Re: live chat

Only if you are a 4GEE customer.  The live chat is available by clicking a link once you log into your online 4GEE account.

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Visitor
frankie_foyle
Posts: 1
Registered: ‎26-01-2014

Re: live chat

hi i need some help i bought a voucher with 20 pound on it and i cant top it up for some reason its 16 digits and it wont work 

New Member
shmapaul
Posts: 1
Registered: ‎20-03-2014

Re: live chat

whats going on? its more than 6 hours, no signal. i cant talk This is the only contact. i do not know what i will do in case of emergency. who will pay for this inconvenience. EE has to pay for this huge problem.
Investigator
patmustard
Posts: 3
Registered: ‎18-04-2013

Re: live chat

Yeah. They'll credit you for six hours of lost service. Which is all you're entitled to. What is it with people on here. Credit junkies. It says in the terms and conditions of any network that they will cover a loss of service for what they fail to provide. Not any other outside financial losses that may have been incurred as you lost service. From time to time, large mobile phone networks have technological server breakdown and resultant outages. It happens. Deal with and get over it.

Brilliant Contributor
Chester
Posts: 3,694
Registered: ‎22-01-2013

Re: live chat

Random

New Member
pranavbhatt
Posts: 1
Registered: ‎26-05-2014

Re: live chat

how can i chat with ee customer service provider ?

Customer service advisor
David_M
Posts: 1,362
Registered: ‎16-08-2013

Re: live chat

Hi pranavbhatt,

 

There is a guide for initiating a live chat here.

 

Regards,

David M

Visitor
Hajra
Posts: 1
Registered: ‎21-12-2013

Re: live chat

I've just deleted an album from my gallery on my samsung galaxy s3, is there any way to restore these back? (I am an ee customer)
brendonx
Posts: 14,309
Topics: 113
Kudos: 1,554
Solutions: 1,073
Registered: ‎24-04-2013

Re: live chat

Not unless you backed up you phone.
Brendon

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07953 966250 from any other phone



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Established Contributor
Jamies144
Posts: 21
Registered: ‎31-12-2013

Re: live chat

I can not find the chat
Jamie I am a customer with iPhone 5 on 4gee extra plan
Contributor
ashleyjonesuk91
Posts: 12
Registered: ‎26-11-2013

Re: live chat

i do agree some time not alway up on 4g account maybe EE need looking into this make sure it be on all the time, i know vodafone live chat alway work 

Established Contributor
Jamies144
Posts: 21
Registered: ‎31-12-2013

Re: live chat

Customer service advisor
Sorcha
Posts: 1,144
Registered: ‎25-07-2013

Re: live chat

Hi Simo242,

 

If you have not been able to get the new SIM activated, drop us a private message and we can help. We would need your mobile number and full name and we can activate it after some security questions.

 

Thanks
 

Sorcha


 

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Star Contributor
winston
Posts: 883
Registered: ‎15-11-2012

Re: live chat

Both O2 and Vodafone has 24/7 live chat support. EE's only available til 8PM I think.
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P.S. I don't work for EE
jmitchel
Posts: 4,764
Registered: ‎30-10-2012

Re: live chat

[ Edited ]

Both O2's and Vodafone's are out-sourced though (as are both their customer service email systems).  Well actually come to think of it, pretty much all of O2 and Vodafone is out-sourced now anyway!!

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Star Contributor
winston
Posts: 883
Registered: ‎15-11-2012

Re: live chat

I've used both O2 and Vodafone's, they're pretty good. You can negotiate your tariff prices with online chat advisor too.

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P.S. I don't work for EE
Community Manager
Ed_H
Posts: 863
Registered: ‎13-10-2013

Re: live chat

Hi Zobo,

 

I wrote a quick guide on how to access live chat support here.

 

 

New Member
connor_bolland7
Posts: 1
Registered: ‎04-03-2014

Re: live chat

i can i have help topping up it saying i need to enter a 12 diget number on my ee network i currently have 16 diget voucher number 

 

Customer service advisor
Rory_F
Posts: 714
Registered: ‎12-09-2013

Re: live chat

Hi connor_bolland7

 

If you're having problems getting a top-up to work and the issue is still ongoing I'd like to help.

 

I've sent you a PM, can you please reply to this directly and we'll go from there?

 

Best regards,

 

Rory
 

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