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Investigator
Posts: 3
Registered: ‎10-02-2013
Accepted Solution

Why is there no option to speak to an EE advisor online?

I'm wondering why there is no link to speak to an EE advisor and if there is where is it? I get the odd pop up to but if I accidentally click off it there is no way of getting back on it... HELP! Thank You In Advance.

Posts: 18,268
Topics: 142
Kudos: 3,230
Solutions: 1,593
Registered: ‎24-04-2013

Re: Why is there no option to speak to an EE advisor online?

The chat option that pops up on the website is for sales so if you need account help they won't be able to help you.

There is only a chat helpline for accounts etc if you are a EE 4GEE customer and you can find this within your online account.
Brendon

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Ex-Community Manager
Posts: 942
Registered: ‎13-10-2013

Re: Why is there no option to speak to an EE advisor online?

Hi @honeybee1 

 

I wrote a quick guide on how to enter into a live chat with an advisor here.


Hope this is helpful!

New Member
Posts: 1
Registered: ‎01-04-2014

Re: Why is there no option to speak to an EE advisor online?

Hello, ive rang orange ee today and three of the members have put the phone down on me, i just wanted to know if i can buy another bundle as im having trouble doing it online. Can someone on here please help me because i waisted a lot of credit on the phone to those people.

Thank