13-02-2014 06:01 PM
If you're on PAYG and don't use your account for 180 days, i.e. you don't make a call or send a text, the line will suspend. If the line hasn't been reactivated and used after a further 90 days the line is permenantly cancelled and after a period of time the number is recycled.
If you wanna keep the account open, use the SIM occasionally, otherwise you stand to loose the account and the mobile number.
Hope this helps,
16-03-2014 02:50 PM
I've been disconnected [sim registration failed message] within about 6 months and customer services have said i can have a new SIM but only with a new number which i'm absolutely gutted about as i'd used it in a stationary order and will have to get these reprinted. Given it must be between 6-9 months can the number not be resurrected? Many thanks
17-03-2014 11:40 AM
Welcome to the EE Community, thanks for posting.
Unfortunately once a PAYG SIM has been disconnected the mobile number attached to the account is cancelled in the process. We're unable to re-issue the number to a new account. Mobile numbers are eventually recycled due to the limited supply, however this can take from 6 months to several years to happen if at all.
25-03-2014 08:18 AM
Thanks for feeding back Rory, a case of 'computer says no' rather than a techinical reason. I can understand if a number is immediately reissued but to think it's sitting reserved somewhere and not allocated out is frustrating in the extreme. The business attitude [not that of the customer service advisors i hasten to add!] has been one to encourage me to migrate every active account i have with the EE group of companies to another provider.
Again thanks for the quick response at least i know where i stand.