EE Community

New Member
Posts: 1
Registered: ‎18-12-2013

stolen phone

I'm just wondering the procedure for billing when you have blocked your phone after it was stolen and blocked. I have been charged for a full month when it took that long for a replacement sim to be posted to the correct address and used?
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Star Contributor
Posts: 881
Registered: ‎15-11-2012

Re: stolen phone

EE will only credit your account if the fault was at their end.
P.S. I don't work for EE
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Posts: 13,518
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Registered: ‎24-04-2013

Re: stolen phone

So unless EE stole your phone no.

EE Contact Details

150 from EE Mobile
07953 966250 from any other phone

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