EE Community

New Member
Posts: 1
Registered: ‎18-12-2013

stolen phone

I'm just wondering the procedure for billing when you have blocked your phone after it was stolen and blocked. I have been charged for a full month when it took that long for a replacement sim to be posted to the correct address and used?
Star Contributor
Posts: 855
Registered: ‎15-11-2012

Re: stolen phone

EE will only credit your account if the fault was at their end.
P.S. I don't work for EE
Posts: 16,601
Topics: 130
Kudos: 2,340
Solutions: 1,340
Registered: ‎24-04-2013

Re: stolen phone

So unless EE stole your phone no.

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