06-02-2014 01:16 PM
06-02-2014 02:17 PM - edited 06-02-2014 02:17 PM
06-02-2014 02:51 PM
Please see below the updated clause which details one of the instances in which you have the right to cancel your plan without charge, as a result of a price change.
18.104.22.168. We have given You Written Notice of an increase in a Price Plan Charge under point 7.1.4 and (i) the increase in Your Price Plan Charge (as a percentage) is higher than the annual percentage increase in the Retail Price Index (RPI) published by the Office for National Statistics (calculated using the most recently published RPI figure before we give you Written Notice under 7.1.4);
06-02-2014 03:37 PM
OFCOM (the UK telecoms regulator who oversee all UK telcom providers be it mobile, fixed line broadband and landline providers) have come up with some new guidelines regarding price rises mid-contract. They have said that if any provider increases their prices by more than the current rate of inflation (RPI), consumers are entitled to leave their contract without penalty. However, this only applies to people who started a new contract or who upgraded after Jan 23rd 2014 though.
EE are changing their T&C's based on these new guidelines. It means very little actually for the consumer, as the providers can still increase prices when they want to. To avoid the bit about letting you cancel without penalty, the providers can still increase prices upto the current rate of inflation and they can do this as often as they like, so basically for the consumer, nothing is actually changing.