Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 8031 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 18140 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 35046 Views
  • 49 replies
  • 11 Helpful

Can never get in touch!!

Can someone please tell me how to get in touch I’ve been trying for 2 days now. I havnt got time to sit on the phone for hours to try get through.  Before was so much easier you could just click on chat and everything was sorted. you would think bein...

Gemsta by Visitor
  • 32 Views
  • 1 replies
  • 0 Helpful

When do i find out how much my final bill will be?

Hi, I moved my number to another network effectively cancelling my contract last week (Tuesday) and I have not heard a single thing from ee regarding final bill payment. Does anyone know how long this takes usually? (Current billing cycle would have ...

Helzd by Investigator
  • 184 Views
  • 7 replies
  • 1 Helpful

Apple TV 2 month charge

Hello. I had the 6 months free Apple TV that I then continued and the first bill is for 2 months worth £17.98 (2x £8.99) why is this ? 

Resolved! How to return

I’ve added an meta quest 3 on my account but unfortunately I cannot use it as it make me dizzy. I don’t know how to return it and cancel the agrement. 

VIKTOR98 by Visitor
  • 283 Views
  • 3 replies
  • 1 Helpful

Third party charges

Hi, I’ve recently been charged £21.99 4 times in the space of 2 minutes by B Sony. I have no account with Sony. And EE are saying there is nothing they can do. I’ve been a customer for over 10 years never had any problems before. Is they anyway I can...