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Investigator
robal
Posts: 3
Registered: ‎23-10-2013

how do i contact you to cancel a pay monthly 4g data only SIM?

I have a 30 day rolling data only contract for use with a mifi.

when i call the contact number 0844 873 8586 given here: http://help.ee.co.uk/system/selfservice.controller?ARTICLE_ID=2379900&CONFIGURATION=1016&PARTITION_I...

 

i get a message telling me that if i want to contact you about mobile broadband i should hang up and dial 150. How on earth am i expected to dial 150 from a mifi device?

 

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brendonx
Posts: 13,457
Topics: 107
Kudos: 1,450
Solutions: 979
Registered: ‎24-04-2013

Re: how do i contact you to cancel a pay monthly 4g data only SIM?

Your dialing the wrong number then.
Brendon

EE Contact Details

150 from EE Mobile
07953 966250 from any other phone



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Investigator
robal
Posts: 3
Registered: ‎23-10-2013

Re: how do i contact you to cancel a pay monthly 4g data only SIM?

thanks for the helpful reply. can you point me to the correct number, as that's the only number published on ee.co.uk for this purpose...

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Investigator
robal
Posts: 3
Registered: ‎23-10-2013

Re: how do i contact you to cancel a pay monthly 4g data only SIM?

anyone????

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Star Contributor
winston
Posts: 881
Registered: ‎15-11-2012

Re: how do i contact you to cancel a pay monthly 4g data only SIM?

The contact number should be: 07953 966 250 if you're not calling from an EE phone. 

 

Or you can call the sales team's free number on 0800 956 6000 from a landline and ask them to transfer you to the customer services department. 

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P.S. I don't work for EE
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