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Investigator
Posts: 4
Registered: ‎23-10-2013

how do i contact you to cancel a pay monthly 4g data only SIM?

I have a 30 day rolling data only contract for use with a mifi.

when i call the contact number 0844 873 8586 given here: http://help.ee.co.uk/system/selfservice.controller?ARTICLE_ID=2379900&CONFIGURATION=1016&PARTITION_I...

 

i get a message telling me that if i want to contact you about mobile broadband i should hang up and dial 150. How on earth am i expected to dial 150 from a mifi device?

 

Posts: 17,824
Topics: 138
Kudos: 2,953
Solutions: 1,513
Registered: ‎24-04-2013

Re: how do i contact you to cancel a pay monthly 4g data only SIM?

Your dialing the wrong number then.
Brendon

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EE Contact Details...

150 from EE Mobile
01707 315000 from any other phone
0800 079 8586 Home Broadband & EE TV

Investigator
Posts: 4
Registered: ‎23-10-2013

Re: how do i contact you to cancel a pay monthly 4g data only SIM?

thanks for the helpful reply. can you point me to the correct number, as that's the only number published on ee.co.uk for this purpose...

Investigator
Posts: 4
Registered: ‎23-10-2013

Re: how do i contact you to cancel a pay monthly 4g data only SIM?

anyone????

Posts: 861
Kudos: 145
Registered: ‎15-11-2012

Re: how do i contact you to cancel a pay monthly 4g data only SIM?

The contact number should be: 07953 966 250 if you're not calling from an EE phone. 

 

Or you can call the sales team's free number on 0800 956 6000 from a landline and ask them to transfer you to the customer services department.