Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7637 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17612 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33932 Views
  • 46 replies
  • 9 Helpful

Third party purchasing

Ee said they barred third party purchasing on my other phone I got for my daughter but its sill letting her purchasing 

Suecr11 by Investigator
  • 172 Views
  • 6 replies
  • 0 Helpful

Credit Reducing for No Reason

Hi,My credit was 6.13 last month and I added 15 pounds for my next month which has been credited but my extra amount has no gone down to 4.93.  I have unlimited texts etc and cannot see where this money has gone.  Please can someone explain what I wo...

Resolved! Early termination fee

Hi,would you know what the early termination fee is if I closed my account six months before my due date ?Thanks

Taner2 by Visitor
  • 232 Views
  • 1 replies
  • 0 Helpful

Unable to upgrade

I have 3 mobiles on my account, one of which I know the contract ended in Nov, however on all 3 it says Sorry, you can't upgrade this device just yet, even the one I know I can, I don't want to call up to upgrade as the last time they screwed up big ...

DEViANCE by Investigator
  • 233 Views
  • 5 replies
  • 0 Helpful