Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7643 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17620 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33943 Views
  • 46 replies
  • 9 Helpful

Mobile bill

Why can't I check my mobile bill on the app or in the EE website? I've been trying for a few days and still can't see it. Only says that they can't load the information and it's their fault not mine?!

Luisornelas by Established Contributor
  • 49 Views
  • 1 replies
  • 1 Helpful

Bills

I can’t view my bill at all is there any other way to get my bill without ringing them all the time 

Resolved! EE messed up my bill

EE have messed up my direct debit,. Since they changed the way of billing they have only been taking the direct debit payment for my calls/data and not for my mobile phone so now i am going to have a bill of £300. What can i do about this as this is ...

izzyinn1 by Explorer
  • 80 Views
  • 1 replies
  • 1 Helpful

Re: Change address

Please could you change my address to house xxxxxxxxxxxxxxx Post code : xxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

BU_OMAR by Visitor
  • 1153 Views
  • 20 replies
  • 0 Helpful

Trouble logging into account - Can't access invoices

Can someone help please? I have tried logging into our account on several occasions and have be notified by a message that states 'We're working on it - We're just getting things ready behind the scenes.  Please wait a minute then refresh the page.' ...