Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Re: Contract ended but still being charged!

Same thing happened to me - I took out 2 phone contracts - for 2years - I know the monthly cost is calculated as 2 payments, the phone cost to be paid by the contract end date, and the tariff including data messages calls etc. So why after the 2 yea...

Depositing using boku

So I’m trying to deposit to a website using boku so it comes out of my mobile bill and it’s not letting me it has worked in the past but isn’t working now any ideas people ?

Multiple sims

I had a second sim added too my account but now I have a bar on my sim to pay for things through my contract as it says they can’t confirm I am the main account how to I fix this

Been paying for an unknown number for months

Hello, Upon logging onto my EE account, I discover a mobile number that is the main one I use, but there is another mobile number as well that is linked to my account which I have no knowledge of, I have also realised I am being charged for this ever...

Thinking of leaving

As any member of we available

Options after missing 14 day cooling off period

Good Afternoon everyoneI recently upgraded my contract (been a customer for a number of years) to the Samsung Galaxy Z Fold 5Basically due to ongoing health issues I missed the 14 day return window, which I understand is my faultBasically the phone i...

High in bill

HI Team, i have received this month extra £177 bill as i can see it shows one number 00442076600460 is called but according to info when i called this number it was showing tollfree how come this much charge i have? Thanks and Regards,jyoti Sangale

Moved abroad and would like to keep number and can I get a refund?

Hello, I have recently moved abroad for a few months and would like to keep my number for when I return to the UK. Because I'm no longer using it, what can I do in order to keep my number without paying for it every month? Also EE charged me for this...

Deposit paid for new phone has been used to pay my latest bill

Ordered upgrade and deposit paid for new phone has been used to pay my latest bill.So now I cant find any details on my account that I have requested a contract renewal and ordered a new phone.Obviously can never get through to customer services !!

EE account number(s)

i have 2 EE accounts, 1 for a payg mobile, and one for my broadband/landlinei've had hell and all trouble trying to buy a new mobile phone with a pac code to keep my (currently not EE )mobile number.having spoken to a 'customer service rep' i was tol...