Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7646 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17623 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33952 Views
  • 46 replies
  • 9 Helpful

cancel my contract?

I recently early upgraded my phone contract to a s23 ultra which has yet to arrive, i made the purchase directly from ee via the app - do i still have 14 days to cancel this? i need to speak directly to someone on the phone because A: i think i shoul...

itemised extra charges

I have extra charges on my mobile bill  itemised as MAIN  but no explanation of what this word means.. Can anyone help please?  

crab by Visitor
  • 245 Views
  • 2 replies
  • 0 Helpful

Re: unauthorised extra charges

Hello, I am currently experiencing this same problem, my phone bill is due the 2nd of every month yet this month i owed £280.11, however £195.11 was used in the microsoft store, I have never used the microsoft store nor do I have an Xbox, I am strugg...

unfair charges

Just feel like i have been robbed today by ee, i had an international minutes add on which i had to top up when it ran out at end of october now ee claim i called a country not included in the list when there was meant to be a spending cap on my acco...

App payment issues

The EE App is still not allowing me to pay my bill I have brought this up numerous times and I get told it will be fixed by the next app update but they have been like 6/7 updates and still won't work does anyone have a fix for this and yeah I know I...

Frazer96 by Visitor
  • 230 Views
  • 8 replies
  • 0 Helpful