Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7651 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17625 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33960 Views
  • 46 replies
  • 9 Helpful

Early upgrade fee

Hi, on the 17th of this month I am eligible to get an early upgrade to get a new device (I am currently on a 24month Sim Only plan for £22pm) but I have to pay an early upgrade fee, my contract end date is 16th July 2025, I was just wondering is ther...

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Rvhives by Contributor
  • 263 Views
  • 4 replies
  • 0 Helpful

Resolved! Change payment

Hi I wanted ask if can please allow get messages us I need messages to get access to my universal credit , I need get confirmation code to sms but I can’t get no sms , I can pay full amount of my bill on 31.01.2024 

ieva1992 by Visitor
  • 119 Views
  • 1 replies
  • 0 Helpful

Contact

I want an email address to  contact someone about a bill enquiry. I am not good on the phone as i have illness. I just use it to text. And i like things in writingg so i can understand. I need an email address foe ee thank you

Cpippp by Visitor
  • 142 Views
  • 2 replies
  • 1 Helpful

Scammed and harassed by EE

A while back I purchased a "roam abroad pass" that didn't work. After many useless calls to support, they decided to refund it as they couldn't get it to work. Since then I've cancelled my EE contract, and now EE is sending threatening letters to my ...

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Copy Invoices

Good Morning    i have been trying to download VAT invoices since we started this contract with yourselves. Unfortunately without any response, Can you please advise   Kind regards Dave  

Phone bill

I’m trying to pay my phone bill as I have been cut off..I’m on ee WiFi aswell and it is completely rubbish..can I get out of these contracts as I’m not happy at all

Pay of contract

I am asking for my sons account how much is left to pay on his contract we want him to go on sim only but the contract is in my Dad's name Mr Keith **** [mod edit: personal details removed from the forum]