Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7645 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17620 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33944 Views
  • 46 replies
  • 9 Helpful

Price Hike

So the experts got it wrong. Inflation has gone up.We all know what that means. EE and other networks will increase it by that +3.9%.Now it's the right time to say. Customers we know it's all hard with finances at the moment so we won't be increasing...

BrendonH by Community Hero
  • 253 Views
  • 5 replies
  • 1 Helpful

Contract Ending

My contract comes to an end on the 8th of Feb and EE have messaged me to say my monthly bill will remain the same moving forward even though I haven’t upgraded my phone. Has anyone had this issue? I would expect the monthly payment to go down as I ha...

Re: My contract ends on the 18/12/23.

LEAVE EE AND CHOOSE ANOTHER PROVIDER!! I’m an existing custom and have been for years and trust me they’re scammers and thieves, they are a mobile phone provider and ‘network provider’ but any event or concert I’ve been at sponsored by EE, I’ve never...

donnast22 by Investigator
  • 220 Views
  • 3 replies
  • 0 Helpful

Paid Bill on time but EE have restricted my phone

I paid my bill two weeks ago, today I can't text or call, the app says I have to make a payment even though it says its been paid, I click on make a payment and takes me to another page that says paid yet when I call or text it says I've reached my c...

Resolved! Discount codes

Hi,I have re registered for my EE perks having now paid off my contract, and have been paying more each month (stupid I know!) Will the 20% discount be automatically applied now Ive re registered or do I have to use one of the codes somehow?? Many th...